Head of Proposition Integrity and Technical Excellence

Virtual Instruments; London; Hybrid; CAD 150,000 - 188,000; Full time

Job summary

A leading financial services firm is seeking a Head of Proposition Integrity and Technical Excellence to ensure all propositions are technically robust and aligned with regulatory expectations. The role involves overseeing a team, providing technical sign-off, and ensuring propositions deliver customer value. Strong experience in technical proposition development and a deep understanding of regulatory frameworks are essential. This is a hybrid role located in London.

Benefits

Flexible working arrangements

Workplace accommodations

Qualifications

• Proven experience in technical proposition development within financial services.
• Deep understanding of regulatory frameworks.
• Strong leadership skills with experience managing technical teams.

Responsibilities

• Approve the technical integrity of all new propositions.
• Identify and feed emerging regulatory trends.
• Ensure propositions deliver customer value and compliance.

Skills

Technical proposition development

Regulatory frameworks understanding

Leadership and collaboration

Communicating technical concepts

Job description

Overview

At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.

Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

Role

M&G Life covers over 5 million customers with more than £300 Bn invested across all of its products and wrappers, and has an ambitious growth plan for 2025 and beyond.

Role Purpose

The Head of Proposition Integrity and Technical Excellence ensures all propositions are technically robust, customer-centric, and aligned with regulatory expectations. Acting as a safeguard for the wider Propositions team, this role provides technical sign-off, identifies regulatory opportunities and threats, and ensures propositions deliver demonstrable customer value. The role builds a strong foundation for technical excellence, enabling safe and compliant proposition design and evolution across the portfolio.

Key Responsibilities

• Technical Sign-Off: Approve the technical integrity of all new and evolving propositions, ensuring alignment with internal standards and external expectations. Consult with wider teams to maintain objectivity and rigour.
• Regulatory Opportunity Scanning: Identify emerging regulatory trends, opportunities, and threats. Feed insights into the monthly Proposition Forum to inform strategic decision-making.
• Customer-Centric Assurance: Ensure all propositions deliver demonstrable customer value alongside technical compliance. Act as a critical friend to proposition leads to maintain customer focus.
• Risk Identification & Mitigation: Highlight and quantify risks across business, customer, and colleague dimensions. Ensure mitigation strategies are in place and flag any risk acceptances for wider team approval.
• Governance & Documentation: Ensure propositions meet internal policy and product standards. Maintain high-quality technical documentation through collaboration with proposition and communications teams and reporting across all proposition areas.
• Cross-Functional Collaboration: Embed the team across all proposition leads and work closely with Operations, Legal, Compliance, Risk, Product, and Distribution to ensure seamless proposition development.
• Team Structure: Leads a team of four technical experts, each aligned to a proposition lead:
• Aligned to ECommerce Enablement and Platform Strategy
• Aligned to Investment Propositions
• Aligned to Savings and Retirement
• Aligned to Guaranteed Income and Insurance
• Key Focus Areas: Completion of a comprehensive sweep of all existing technical propositions to establish a baseline and identify improvement opportunities.
• Key Focus Areas: Delivery of demonstrable evidence of customer value across all propositions reviewed or developed.
• Key Focus Areas: Implementation of enhanced technical reporting standards, improving clarity, consistency, and usability.
• Key Focus Areas: Establishment of a quick and efficient technical build process for new propositions, enabling faster time-to-market.
• Key Focus Areas: Identification and articulation of regulatory and market opportunities, feeding into the monthly Proposition Forum.
• Key Focus Areas: Development of a prioritised technical roadmap to guide the team’s focus and support the wider change agenda.

Essential Experience & Skills

• Proven experience in technical proposition development within financial services.
• Deep understanding of regulatory frameworks, with the ability to identify emerging opportunities and threats.
• Strong leadership and collaboration skills, with experience managing technical teams and influencing senior stakeholders.
• Ability to translate complex technical concepts into clear, non-technical language for diverse audiences.
• Skilled in balancing technical excellence with pragmatic decision-making, ensuring both compliance and commercial viability.

Leadership Style & Behaviours

• Confident and collaborative, able to influence across senior stakeholders and cross-functional teams.
• Pragmatic yet technically rigorous, with deep expertise across all products and wrappers.
• Commercially minded and data-driven, using insights and evidence to challenge assumptions and drive better outcomes.
• Exceptional communicator, able to simplify complex technical concepts for non-technical audiences.
• Strong people leader, focused on building resilience, developing talent, and coaching the team to high performance.

Work Level : Manager Expert

Recruiter : Phoebe Ewers

Location : London (Hybrid)

We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

M&G is also proud to be a Disability Confident Leader , and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. Being a Disability Confident Leader means that candidates who meet the minimum criteria of a job, will be offered an interview if they \'opt in\' to the scheme when applying.

Ifyou need assistanceor an alternative means of applying for a role due to a disability or additional need,pleaselet usknow by contacting us at : [e-mail]