Head of Customer Service – Hybrid | Medical Devices

Bausch + Lomb; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A global eye health company in Toronto is looking for a Customer Service Manager to lead their customer service teams and enhance overall customer satisfaction. This permanent, full-time position involves critical decision-making and collaboration with sales and distribution activities. Ideal candidates will have a strong leadership background with at least 7 years of experience in customer service, particularly within the healthcare or medical devices sector. A Bachelor's degree is required, and an MBA is a plus. The company promotes a hybrid work model, encouraging a diverse and inclusive workplace.

Qualifications

• 7+ years of experience in customer service or commercial operations within medical devices or healthcare.
• Strong leadership and communication skills for team management.
• Excellent verbal and written communication skills.

Responsibilities

• Lead Customer Service function and ensure timely order processing.
• Collaborate with Sales to assess customer performance.
• Monitor open orders and ensure timely processing.

Skills

Leadership

Communication

Problem Solving

Negotiation

Decision Making

Education

Bachelor's degree in Business or Healthcare

MBA

Tools

Salesforce

Job description

A global eye health company in Toronto is looking for a Customer Service Manager to lead their customer service teams and enhance overall customer satisfaction. This permanent, full-time position involves critical decision-making and collaboration with sales and distribution activities. Ideal candidates will have a strong leadership background with at least 7 years of experience in customer service, particularly within the healthcare or medical devices sector. A Bachelor's degree is required, and an MBA is a plus. The company promotes a hybrid work model, encouraging a diverse and inclusive workplace.