HCM Consultant II,, Upmarket Account Services (MAS, Upmarket) / Consultant (e) HCM II, comptes [...]

ADP; Halifax; On-site; CAD 70,000 - 141,000; Full time

Job summary

A leading HR solutions provider is seeking an HCM Consultant II for Upmarket Account Services in Halifax. This role involves managing a client base, providing payroll support, and leveraging HR software solutions to resolve issues. The ideal candidate has a Bachelor's Degree and experience in customer service, particularly within payroll or HR. You will have opportunities for career growth in a culture that values inclusion and personal development.

Benefits

Medical, Dental, Vision Insurance

Matched Retirement Savings

Paid Volunteer Time Off

Wellness Program

Flexible career development opportunities

Qualifications

• Minimum of 1 year in a customer service environment.
• Bachelor's Degree or equivalent in post-secondary education and experience.
• Strong focus on client satisfaction with payroll/HR systems experience.

Responsibilities

• Serve as a dedicated HCM Consultant II supporting clients with ADP WorkforceNow.
• Manage and support a client base of approximately 30 clients.
• Resolve issues through root cause analysis.

Skills

Customer service experience

Client satisfaction focus

Communication skills

Analytical skills

Education

Bachelor's Degree in business or human resources

Job description

ADP is hiring a dedicated HCM Consultant II, Upmarket Account Services (MAS, Upmarket)

Do you love people and thrive in a fast-paced, collaborative environment? Do you get a great amount of joy out of helping others uncover creative solutions to complex problems? Are you looking for a culture where you can bring your passions, put your unique skills to use, and learn as much as possible?

Well, this may be the role for you. Ready to make your mark?

At ADP, we believe people make great companies, not the other way around. Our people make all the difference in cultivating a down-to-earth culture where ideas are welcomed and innovation is encouraged. We’re changing the world of work with our HR solutions that help companies of all sizes focus less on work and more on success.

As a dedicated HCM Consultant II within Upmarket Accounts Services, you’ll leverage our top-ranked training programs and world-class service guidelines to solve clients’ challenges and fuel their business success. You will work with an assigned book of clients who have 150 to 999 employees and be the main point of contact for payroll support or service needs. You will manage your own time and build relationships with your assigned book of clients. Your #1 goal is to help clients when they reach out; each day will be different because the questions and solutions vary.

What you’ll do: Responsibilities

What you can expect on a typical day:

Be the client’s Go-To Person and Trusted Advisor

• Serve as a dedicated HCM Consultant II supporting clients with the payroll module of ADP’s software solution, ADP WorkforceNow
• Manage and support a client base of approximately 30 clients, serving as their main point of contact for payroll support
• Use breadth of expertise to support ADP's clients
• Resolve issues and provide solutions through root cause analysis using effective communication and analytical skills

Be a Networker and Relationship Builder

• Build relationships with clients and leverage your deep understanding of ADP's products and services to provide solutions to issues and questions, helping clients understand our product’s value and exceeding expectations in all interactions

• Provide recommendations to ADP leadership around potential best practices, product and support process enhancements, based on client input or experience
• Continually upgrade knowledge and skill base through a wide variety of available resources to ensure familiarity with statutory laws or legislative rulings that impact clients

TO SUCCEED IN THIS ROLE: Requirements

• Minimum of 1 year in a customer service environment.
• Bachelor's Degree or its equivalent in post-secondary education and experience (preferably in business and/or human resources management).
• A strong focus on client satisfaction in a relevant industry or as a payroll/HR practitioner with systems experience.

Bonus points for these: Preferred Qualifications

• Up to 1 year of professional consulting experience or equivalent experience with software applications, configuration, and client systems.
• Demonstrated learning agility, critical thinking skills, and sophisticated knowledge of HR, Payroll, Time and Labour, etc.
• Basic understanding of payroll processing workflow from input to delivery, payroll compliance practitioner certification an asset.
• Active listening and high-impact oral and written communication skills to effectively receive, interpret, and disseminate information clearly and concisely.
• Initiative to seek out answers, solutions, and positive outcomes for both client and ADP.
• Organizational skills, ability to multi-task, set priorities, and follow up in a timely manner.
• Ability to collaborate and work in a team environment as well as work independently, demonstrating resourcefulness using available tools and support resources.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be healthy – best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being – we provide exceptional service to our clients and support each other.
• Join a company committed to giving back and generating a lasting, positive impact on the communities where we live.
• Get paid to pay it forward – company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply today!

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is $51,100 – $102,100 / Year.