Hands-On Customer Success Lead | Team & Key Accounts

Snatch UP Jobs; Remote; CAD 60,000 - 80,000; Full time

Job summary

A growing technology company in Canada is seeking a hands-on Customer Success Team Leader. In this player-coach role, you will lead the US Customer Success team, manage key customer relationships, and ensure successful onboarding and training of clients. This position requires proven experience in managing customer-facing teams, excellent communication skills in English, and a global mindset. If you are organized, detail-oriented, and proactive, this opportunity may be for you.

Qualifications

• Proven experience managing or mentoring customer-facing teams.
• Excellent written and verbal communication skills in English.
• Highly organized, detail-oriented, and proactive.

Responsibilities

• Manage, mentor, and support Customer Success Managers.
• Act as the primary escalation point for customer issues.
• Monitor customer usage, adoption, and engagement.

Skills

Team Leadership

Communication

Operational Skills

Customer Engagement

Job description

A growing technology company in Canada is seeking a hands-on Customer Success Team Leader. In this player-coach role, you will lead the US Customer Success team, manage key customer relationships, and ensure successful onboarding and training of clients. This position requires proven experience in managing customer-facing teams, excellent communication skills in English, and a global mindset. If you are organized, detail-oriented, and proactive, this opportunity may be for you.