HANA Specialist - Database Competence Center, HANA & Persistency

SAP SE; Vancouver; On-site; CAD 74,000 - 157,000; Full time

Job summary

A leading software company in Vancouver is looking for a HANA Specialist to support and manage complex HANA projects. The ideal candidate will possess advanced relational database knowledge and experience in customer-facing roles. Responsibilities include acting as a bridge between customers and development teams, contributing to high-stakes customer escalations, and supporting proof-of-concept implementations. This role offers competitive compensation and a focus on professional growth.

Benefits

Continuous learning opportunities

Comprehensive benefits

Inclusive company culture

Qualifications

• Deep HANA knowledge and extensive customer management experience.
• Advanced knowledge in relational database technologies.
• Experience with HANA administration and performance optimization.

Responsibilities

• Support customer issues and HANA projects as a bridge to development.
• Provide feedback and assist with complex HANA implementations.
• Contribute to customer escalations and program initiatives.

Skills

HANA knowledge

Customer management

Analytical thinking

Relationship building

Education

University degree in Computer Science, Engineering, Mathematics, or Physics

Tools

HANA administration

SQLScript

ABAP

Job description

HANA Specialist - Database Competence Center, HANA & Persistency

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

The HANA & Persistency Development organization is responsible for building and delivering SAP’s Database and Data Management solutions that bring out the best of every business. Key product offerings of this organization are SAP HANA, SAP HANA Cloud and the SAP HANA Cloud Data Lake.

Part of the HANA & Persistency Development organization, the Database Competence Center plays a vital role in driving customer success and adoption of our product portfolio. We engage directly with customers, lines of business, partners and other internal stakeholders, providing them with advanced technical support and a link to Development and Product Management teams.

THE ROLE

We are seeking a HANA Specialist with deep HANA knowledge and extensive customer management experience. This is a very technical, hands‑on position. You are going to be responsible for:

• Supporting customer and different SAP organizations with complex HANA projects, acting as a bridge to the development organization.
• Contributing to critical customer escalations, customer care programs and quality initiatives.
• Supporting the implementation of proof‑of‑concept projects at early product stages.
• Providing product feedback to the HANA Development team.
• Supporting the most complex and technically challenging HANA implementations.

Role Requirements (must‑haves)

• University degree or equivalent, preferably with a solid background in Computer Science, but Engineering, Mathematics, or Physics are also acceptable.
• Advanced knowledge in relational database technologies.
• Experience with HANA administration and performance optimization.
• Experience collecting and analyzing complex traces.
• Experience troubleshooting HANA issues. Great analytical thinking with versatile and innovative problem‑solving skills.
• Advanced communication skills for proper interaction with customers and internal stakeholders.
• Relationship and trust building skills.
• Experience with operations of large business applications/systems.
• Ability to learn autonomously and without guidance.

Optional skills (nice‑to‑haves)

• Knowledge of HANA core development and modelling (Information Models, SQLScript, CDS Views etc.)
• Knowledge of SAP’s warehouse solutions (e.g. BW on HANA, native HANA EDW / data mart solutions) and/or knowledge of SAP’s suite solutions (e.g. Suite on HANA, S/4HANA)
• Knowledge of programming languages (e.g. ABAP, C++, Python, Unix shell etc.)
• Knowledge of Linux and enterprise computing solutions (high availability, file systems, computer networks etc.)
• Knowledge of cloud computing concepts and services.

WORK EXPERIENCE

• Minimum of 3 years of professional experience, preferably in customer‑facing roles.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end‑to‑end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose‑driven and future‑focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion. SAP’s culture of inclusion, focus on health and well‑being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team: [e-mail].

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status or disability, in compliance with applicable federal, state, and local legal requirements.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step towards demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 74,600 - 156,800 CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. A summary of benefits and eligibility requirements can be found by clicking this link: www.SAPNorthAmericaBenefits.com.

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

Requisition ID: 442974 | Work Area: Software‑Design and Development | Employment Type: Regular Full Time | Expected Travel: 0 – 10% | Location: Vancouver, British Columbia, CA, V6B 1A9