Guest Services & Reservations Coordinator

Whistler Platinum; Whistler; On-site; CAD 52,000 - 54,000; Full time

Job summary

A luxury property management company in Whistler is seeking a Guest Services & Reservations Coordinator to provide exceptional service at every stage of the guest journey. The role involves three days focused on in-resort guest services and two days on reservations, ensuring a seamless experience. Ideal candidates should have prior hospitality experience, strong communication and interpersonal skills, and local knowledge of Whistler. This position offers a competitive wage and a comprehensive benefits package alongside an engaging work culture.

Benefits

Comprehensive compensation package

Annual Wellness spending amount

Flexible schedule to enjoy the Whistler lifestyle

Discounts to experience Whistler's top activities

Qualifications

• Prior experience in hospitality, guest services, or reservations preferred.
• Comfortable handling multiple tasks with professionalism and attention to detail.
• Local knowledge of Whistler and surrounding areas is a strong asset.

Responsibilities

• Act as the primary point of contact for in-house guests via phone, email, and messaging platforms.
• Respond promptly to guest requests, feedback, and service issues.
• Coordinate with internal departments to resolve guest-related needs.
• Facilitate concierge services including activity bookings and special requests.

Skills

Strong communication

Organizational skills

Problem-solving

Multitasking

Interpersonal skills

Sales mindset

Tech-savvy

Job description

Guest Services & Reservations Coordinator

Founded in 2000, Whistler Platinum is an exclusive property management and luxury accommodation company, providing homeowners with unrivaled property management, and guests with exceptional accommodation, vacation planning, and personalized concierge services. Our mission is to go above and beyond—making homeownership easy and our guests’ vacations memorable.

Join Our Team!

The Guest Services and Reservations Coordinator is a dynamic hybrid role that supports both the Reservations and Guest Services departments to ensure exceptional service at every stage of the guest journey. This position will spend three days per week focused on in-resort guest services and two days on reservations and pre-arrival coordination , creating a seamless and memorable guest experience from inquiry to check-out.

Strong communication, local knowledge, organization, problem-solving, and multitasking skills are key to success in this role.

What will I be doing?

Guest Services (3 days/week)

• Act as the primary point of contact for in-house guests via phone, email, and messaging platforms.
• Respond promptly to guest requests, feedback, and service issues to ensure a positive experience.
• Coordinate with internal departments (Housekeeping, Maintenance, Property Services) to resolve guest-related needs.
• Facilitate concierge services including activity bookings, transportation, and special guest requests.
• Maintain accurate guest communication logs and update profiles with preferences or service notes.
• Monitor inventory for guest amenities and coordinate restocking and delivery as needed.
• Provide personalized recommendations for dining, activities, and local attractions.
• A minimum of one year of local knowledge is needed to be able to answer basic questions.
• Represent Whistler Platinum as a luxury brand ambassador at all times.

Reservations (2 days/week)

• Respond to reservation inquiries through phone, email, and booking platforms.
• Guide guests in selecting the ideal property by offering tailored recommendations.
• Confirm bookings, manage payments, and handle changes or cancellations.
• Assist in maximizing revenue opportunities through upselling services such as equipment rentals, catering, or spa treatments.
• Support pre-arrival planning, ensuring special requests and stay details are documented and communicated.
• Maintain detailed and accurate records in the property management system.
• Track booking trends and provide feedback for occupancy and revenue strategy improvements.

Our Ideal Candidate

• Prior experience in hospitality, guest services, or reservations is preferred.
• Excellent communication and interpersonal skills with a passion for service.
• Comfortable handling multiple tasks with professionalism and attention to detail.
• Sales-minded and motivated to provide personalized upselling where appropriate.
• Tech-savvy with experience using reservation systems or property management platforms.
• Local knowledge of Whistler and surrounding areas is a strong asset.
• Adaptable, flexible, and excited to contribute to a dynamic team.
• Calm, composed, and solutions-focused in high-pressure guest-facing situations.

Why work for Whistler Platinum?

Starting wage between $52,000.00 and $54,000.00 annually.

• Comprehensive compensation package including competitive wage and extended medical/dental benefits
• Annual Wellness spending amount, Ski/Snowboard or recreational pass
• Supportive and fun team culture with regular staff events and outings
• Flexible schedule to enjoy the Whistler lifestyle
• Discounts to experience Whistler’s top activities

Visa Requirements: You must be legally eligible to work in Canada. We are unable to assist with Canadian work authorization. Long-term Whistler commitment required with a minimum of 12 months local experience.