Guest Services Leader - JOEY Eaton Centre

JOEY Restaurant Group; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading hospitality group in Toronto is seeking a Guest Service Team Leader to create an exceptional guest experience. This role involves leading a team, making decisions, and being the face of service excellence. The ideal candidate will have a passion for hospitality, a natural leadership ability, and an entrepreneurial mindset. This opportunity provides competitive compensation, flexible scheduling, and ongoing mentorship in a dynamic and fun environment.

Benefits

Competitive compensation opportunity

Flexible scheduling

Ongoing mentorship

Meal discounts

Fitness membership discounts

Recruiting & Referral bonus program

Qualifications

• Proven ability to make decisions and empower others.
• A passion for hospitality and creating world-class experiences.
• A desire to learn and grow through personal and career development.
• An entrepreneurial mindset.

Responsibilities

• Create a world-class guest experience.
• Lead a team with genuine warmth and care.
• Deliver a highly orchestrated, seamless and personalized guest experience.

Skills

Leadership

Hospitality

Decision Making

Entrepreneurial Mindset

Job description

This is about you. Your passion, purpose and potential. In you we see care, drive, confidence and curiosity. When you join our team, you can expect intensity, excitement and energy. Through our culture of people development, we are committed to the continuous learning and growth of our teams.

The Guest Service Team is responsible for the delivery of the guest experience. This team is made of elevated sophistication & professionalism. Our Guest Service team is the producer of great leaders and is the most sought-after position in the restaurant.

As a Guest Service Team Leader, you are responsible for creating a world-class guest experience from the moment our guests enter through our doors. As a leader, you exude genuine warmth and care and seek opportunities to deliver the unexpected. You treat each guest as a VIP, delivering a highly orchestrated, seamless and personalized guest experience that is irresistible and unmistakably JOEY. The team looks to you for your leadership and professionalism; you are unwavering in demanding and challenging situations.

Requirements

• Proven ability to make decisions and empower others. You are a natural leader.
• A passion for hospitality and creating world-class experiences
• A desire to learn and grow through personal and career development
• An entrepreneurial mindset. You see things from a new perspective

Core Values

• You value honesty and humility. You have integrity and do what you say.
• You approach life with fearless determination and a sense of fun.
• You are creative, risk-taking, visionary and cutting edge. You choose to lead.
• You contribute to a strong culture and are committed to the team.
• You are passionate about quality and professionalism.
• You believe in unleashing the potential in others.

Benefits

• Competitive compensation opportunity
• Flexible scheduling to accommodate your personal and family needs
• Ongoing mentorship to support personal and professional goals
• Fun, Team-driven and inclusive community
• Dynamic, fast-paced, and agile work environment
• World-class Culinary and Service training
• Compete through culinary and bar challenges
• Meal discounts
• Fitness membership discounts
• Recruiting & Referral bonus program incentives

Your journey starts here.

If you're looking for a place to meet your potential, we'd like to meet you. Roll up your sleeves. Your journey starts here.

JOEY Restaurants is an Equal Employment Opportunity Employer. We thank all candidates for their time and interest in working at JOEY Restaurants, however, only candidates under consideration for opportunities with JOEY Restaurants will be contacted to participate further in this process.

JOEY Restaurants provides reasonable accommodations to qualified applicants and employees, including due to disabilities, medical conditions, and religious beliefs and practices.