Guest Services Jasper AB Marmot Basin Supervisor

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

A ski resort in Jasper is seeking a Guest Services Supervisor to lead the ticket office operations and ensure excellence in guest interactions. This role is responsible for managing staff, overseeing sales and distribution of tickets, as well as financial operations. Candidates should have at least 2 years of supervisory experience and strong customer service skills. The position is seasonal, running from October 2025 to May 2026.

Qualifications

• Minimum 2 years of Management or Supervisory experience is required.
• Experience in Business or Finance is preferred.
• Strong organizational and computer skills are necessary.

Responsibilities

• Oversee the day-to-day operations of the Guest Services Department.
• Manage staff hiring, training, and scheduling.
• Ensure exceptional guest service in all interactions.

Skills

Leadership

Customer Service

Cash Handling

Staff Training

Tools

POS Systems

Data Management Software

Financial Software

Job description

Overview

Marmot Basin — Jasper, AB

Seasonal job details: job type Seasonal · shift and schedule Weekends as needed · Holidays · location Jasper, AB

Full job description Reports To: Guest Services Manager

Position Overview: The Guest Services Supervisor plays a critical leadership role in the day-to-day operations of the Guest Services Department. This position is responsible for overseeing the full function of the ticket office, managing the sales and distribution of all lift ticket products (including third-party and consignment sales), and ensuring the delivery of exceptional service to guests through in-person, phone, and email interactions. Working closely with the Guest Services Manager, the Supervisor leads staff scheduling, hiring, training, and performance management. They also coordinate directly with Finance to ensure accurate reporting, balancing, and reconciliation of all monetary transactions. The Guest Services Supervisor must uphold company standards, ensure compliance with all Alberta Occupational Health and Safety legislation, and cultivate a safe, efficient, and enthusiastic work environment. This is a full-time, seasonal role with Ski Marmot Basin, running from Mid-October 2025 to Mid-May 2026. The Supervisor is expected to work 5 out of 7 days per week, including evenings, weekends, and holidays, as required. A standard probationary period applies under Alberta Employment Standards.

Job Duties / Responsibilities

• Staff & Department Oversight
  • Oversee all day-to-day operations of the Guest Services Department
  • Supervise, support, and mentor Coordinators and Guest Services Agents
  • Train, schedule, and support staff in the sale of tickets, season passes, Escape Cards, and related products
  • Provide ongoing training in procedures, customer service, and POS systems
  • Conduct performance conversations and corrective action in alignment with company policy, in consultation with the Guest Services Manager
  • Exercise authority in scheduling, task delegation, and daily operational decisions within the department
  • Communicate and implement new initiatives and directives from management
  • Maintain payroll records and ensure staff compliance with company policies
  • Coordinate uniform standards, including enforcement of dress code and name tags
• Cash Handling & Financial Operations
  • Balance the main safes and oversee float distribution across departments
  • Organize and monitor bank and coin runs; ensure sufficient cash-on-hand
  • Review, verify, and balance all departmental cash-outs; coordinate daily deposits
  • Ensure accurate ticket pricing, discount settings, and complimentary file updates in RTPT
  • Troubleshoot RTP and POS issues in collaboration with internal and vendor support teams
• Sales, Distribution & Inventory Management
  • Organize and distribute third-party and consignment tickets (e.g., hotels, tour operators, ski shops)
  • Monitor ticket and product inventory; restock season passes, vouchers, SM/FS cards, gift certificates, and bus tickets
  • Support POS and credit card machine function and maintenance
  • Assist with special group sales, including race events, by organizing tickets for racers and coaches
• Guest Relations & Support
  • Champion a guest-first culture by setting the tone for service excellence
  • Support team in handling escalated guest issues, complaints, or incidents
  • Serve as point-of-contact for sensitive lost and found items (wallets, phones, etc.), including coordination with police after 48 hours
  • Act as a point of contact for front-line response during resort emergencies or unexpected disruptions, including weather closures or power outages; coordinate guest communication and service continuity
  • Respond promptly to operational challenges such as power outages or high-volume issues
• Supplementary
  • Respect and adhere to the company’s policies and procedures as set in the “Corporate Policies”, “Employee Handbook” and “Safety Operations Training Manuals”
  • Understand and adhere to Ski Marmot Basin’s “Harassment Policy” and the company’s “Privacy Policy”

Qualifications: 2 years Management or Supervisory experience; Business / Finance experience; Financial / accounting software experience; Data management software experience; Strong organizational skills; Strong computer and POS skills (Word, Excel, RTP, POS); Excellent money handling skills.

Core Competencies: Demonstrated leadership for communicating with different departments, cultures & mind sets to accomplish position objectives and responsibilities; strong prioritization, time management, planning and organizational skills; analytical thinking and critical problem-solving skills; customer-focused mindset and commitment to service excellence; ability to work with tight deadlines; flexible schedule; ability to work independently and as part of a team; able to handle urgent and high-pressure situations (e.g., power outages, irate guests); demonstrated training abilities for staff.

Attributes: Professional deportment with excellent customer service skills; strong initiative with the ability to anticipate needs and solve problems proactively; trustworthy and capable of working unsupervised; motivated and committed to continuous improvement.

Job Details: Pay Type Hourly

Location highlights: Hike Jasper; Jasper Camping; Canadian Rockies

Considering Working in Jasper, Alberta?

Jasper is a popular tourist destination, and has employment opportunities in the tourism and hospitality sectors. Jobs related to outdoor activities, accommodation, and services catering to visitors are commonly available. There may also be opportunities in retail, healthcare, and other support services.

If you’re interested in working in Jasper, consider the local job market and explore opportunities that align with your skills and interests. Here are steps to help you find work in Jasper:

Understanding the Local Job Market and Working in Jasper, Alberta

Understand the industries that thrive in Jasper National Park: tourism, hospitality, outdoor recreation, and service-related job sectors. Learn about the businesses, accommodations, and lifestyle choices that match Jasper employment.

Lifestyle and Employment while Working in Jasper National Park

Explore websites of companies in Jasper that align with your career goals and lifestyle. Consider acquiring or enhancing skills in demand in Jasper’s job market to improve competitiveness and success. Tailor your application materials (resume, cover letter) to each job application and follow employer instructions.

Jasper Alberta’s Employment Accommodations

Jasper National Park is a stunning and popular national park located in the Canadian Rockies in Alberta, Canada. Living in Jasper offers access to outdoor activities; housing availability and costs can vary, and accommodation considerations exist in a national park area.

If considering employment and living in Jasper National Park, explore housing options in Jasper or nearby towns (e.g., Hinton). Plan accordingly and note that employment opportunities may be tied to tourism, hospitality, or other Park-related industries.

Job Opportunities in Jasper National Park

• Parks Canada Jobs - Park Wardens; Interpretive Guides; Visitor Services Attendants; Conservation Officers & Ecologists; Maintenance Workers
• Hospitality & Tourism Jobs - Jasper Hotel & Lodge Staff; Restaurant & Cafe Workers; Tour Guides; Retail & Gift Shop Staff
• Outdoor Adventure & Recreation Jobs - Rafting & Kayaking Guides; Ski Resort Staff; Hiking & Backcountry Guides; Wildlife & Photography Tour Guides; Equipment Rental Staff
• Transportation & Support Services - Jasper Shuttle & Tour Bus Drivers; Equipment Technicians & Mechanics; Parking & Traffic Control Staff
• Research & Education - Jasper Wildlife Biologists & Ecologists; Research Assistants; Environmental Educators
• Volunteer & Seasonal Jobs - Jasper Trail Maintenance Volunteers; Event Coordinators; Student & Internship Programs