Guest Services Attendant

Accor Hotels; Banff; On-site; CAD 30,000 - 60,000; Full time

Job summary

A luxury hotel and resort company in Banff is seeking a Guest Services Attendant to ensure exceptional experiences for arriving guests. Responsibilities include assisting with parking, luggage handling, and personalizing guests’ room orientation. Ideal candidates will have strong customer service skills, a Class 5 Driver License, and the ability to work outdoors in various weather conditions. The role offers a starting rate of $22.82, with the potential to increase based on tenure and performance.

Benefits

Subsidized staff accommodation

Complimentary meal per shift

Comprehensive benefits package

Defined Contribution Pension Plan

Employee travel program

Discounts on food & beverage

Access to exclusive room rates

Qualifications

• Must have a Class 5 Driver License in good standing, 5 year drivers abstract dated within 30 days.
• Service focused personality is essential; customer service experience is an asset.
• Must be able to lift and push 70+lbs and be able to be on your feet for 8hrs.
• Must be able to work outside in extreme weather conditions.
• The ability to drive both automatic and standard vehicles is an asset.

Responsibilities

• Owning the front driveway and assisting guests with parking.
• Assist with loading and unloading guest luggage.
• Timely delivery of luggage and messages within the Hotel.
• Personalize guests’ room orientation in a friendly way.
• Other duties as assigned.

Skills

Service focused personality

Customer service experience

Ability to lift and push 70+lbs

Class 5 Driver License

Ability to work outside in extreme weather

Job description

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Always lending a helping hand with a smile. As a Guest Services Attendant, you will take care of the guests as soon as they step foot onto the driveway. Your passion for the hotel and respect for our guests’ belongings will ensure that our guests feel welcome as soon as they arrive ensuring a lasting impression.

Starting Rate: $22.82

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $29.51

Job Duties Include:

• Owning the front driveway, assisting our arriving and departing guests with parking and retrieving guest vehicles while providing exceptional service
• Assist with the loading and unloading of luggage to and from guest vehicles
• Timely delivery of guests’ luggage, messages and any other items for delivery within the Hotel
• Personalize guests’ orientation of their room in a professional, friendly and engaging way
• Other duties as assigned

Qualifications

Your Skills & Qualifications:

• Must have a Class 5 Driver License in good standing, 5 year drivers abstract dated within 30 days
• Service focused personality is essential; customer service experience is an asset
• Must be able to lift and push 70+lbs and be able to be on your feet for 8hrs
• Must be able to work outside in extreme weather conditions
• The ability to driver both automatic and standard vehicles an asset

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affiliation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]