Guest Services Agent

Dexterra Group; Greater Sudbury; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading hospitality company in Canada seeks a Guest Services Agent to manage client check-ins and provide excellent customer service. This role is based in a world-class camp facility with a rotation schedule of 14 days on and 14 days off. The ideal candidate will have a background in hospitality, strong interpersonal skills, and a commitment to client satisfaction. This position offers benefits and an opportunity to grow with a thriving organization.

Benefits

Excellent work-life balance

Extended health and dental benefits

Qualifications

• Minimum of 1 year hotel guest service agent and/or administrative experience.
• Minimum of 6 months experience in a remote lodge setting.
• Successful candidate must obtain 80% or higher on WHMIS test.

Responsibilities

• Welcome and provide introductory information to clients.
• Manage the check-in and check-out process for clients.
• Ensure accurate database entry for room bookings.

Skills

Customer service

Communication

Data entry

Problem-solving

Education

Post-secondary education in Hospitality or Business Administration

Tools

MS Office Suite

Property Management software

Job description

Company Description

We’ve been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together – offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.

Job Description

What’s the Job?

Based in a world‑class Horizon North camp facility, the regular shift for this position is 14 days on and 14 days off, with 11‑hour workdays. Transportation is provided to the site from a pickup point in Sudbury or Timmins.

The Guest Services Agent goes beyond checking in and out. You are responsible for acting as an ambassador by providing outstanding customer service to clients and assisting guests as needed.

Your Work Will Include

• Welcoming and providing introductory information to clients
• Serve as the first point of contact for any inquiries related to site and client matters; either through e‑mail or phone
• Allocating guests rooms and issuing room keys and cards
• Managing the check‑in, check‑out process for clients
• Ensuring accurate database entry for room bookings and payments, as well as multiple data entry
• Providing information about the camp, its rules and policies as well as soliciting client feedback
• Assisting in the review of various paperwork such as safety documents and site‑related maintenance
• Assisting in the completion of reports

What’s in it for you?

• Enjoy excellent work‑life balance with a 14‑days on/14‑days off rotation.
• Extended health and dental benefits.
• Whereas other companies are downsizing, we are growing!
• Be #1 on day 1 by joining an industry leader.

Follow Horizon North on Facebook, LinkedIn, and Twitter.

Qualifications

Who are we looking for?

• Completion of post‑secondary education in Hospitality or Business Administration is an asset.
• Minimum of 1 year hotel guest service agent and/or administrative experience is an asset.
• Minimum of 6 months experience in a remote lodge setting is an asset.
• Intermediate proficiency with MS Office suite and any Property Management software – knowledge of Nomadis software is considered an asset.
• Successful candidate MUST obtain a 80% make or higher on the mandatory WHMIS test (Workplace Hazardous Materials Information System).

Additional Information

Dexterra Group is an equal‑opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability‑related accommodations during the hiring selection process are available upon request.