Guest Service Agent - Full and

The Crescent Hotels Group; Tecumseh; On-site; CAD 30,000 - 45,000; Full time

Job summary

A leading hospitality group in Tecumseh is seeking team members for their Guest Services team. This role involves checking guests in and out, managing reservations, and ensuring a memorable stay for our guests. Ideal candidates will have a strong passion for customer service, excellent communication skills, and must be available for flexible shifts. Join us to be part of a supportive workplace that values its associates.

Benefits

Highly competitive wages

Exceptional benefit plan

Flexible scheduling

Discounts with Crescent managed properties

Growth opportunities

Supportive team environment

Qualifications

• Upbeat and engaging personality.
• Passion for customer service and guest experience.
• Strong organizational and communication skills.
• Flexibility to work days, evenings, weekends, and holidays.

Responsibilities

• Check guests in and out of their rooms, manage reservations and process payments.
• Share insights and knowledge of hotel amenities and the area.
• Serve as the guest’s first point of contact and ensure memorable experiences.

Skills

Customer service

Organizational skills

Communication skills

Team player

Education

High School

Job description

Description

We are a team of hospitality professionals that are deeply connected to and proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need.

We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

At Towneplace Suites by Marriott Tecumseh Windsor, we are looking for our next great team members join us on our Guest Services team.

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members
• Opportunity to grow with us
• A workplace that you can be proud of, where you are valued, trusted and supported by the team

Here is what you will be doing each day:

• Check guests in and out of their rooms, manage reservations and process payments for hotel services.
• Share your insights and knowledge of the amazing amenities in the area and hotel.
• Serve as the guest’s first point of contact and manage all aspects of their stay to ensure the most memorable of experiences.

Does this sound like you? You have an upbeat and engaging personality, and a true passion for customer service and the guest experience. You pride yourself on your organizational and communication skills and thrive in a team environment. You are looking for some flexibility in a job, so working a variety of shifts including days, evenings and weekends works for your personal life. Must be available to work days, evenings, weekends and holidays.

Qualifications

• Upbeat and engaging personality
• Passion for customer service and guest experience
• Strong organizational and communication skills
• Team player with flexibility for days, evenings, weekends and holidays

Education

• High School (Preferred)