Guest Experience Team Lead, Columbia Icefield

Pursuit Collection; Municipality of Jasper; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading hospitality company in the Municipality of Jasper, Alberta, is seeking a motivated individual for a full-time seasonal position in guest experience. This role involves supporting and training a dedicated team, ensuring high service standards for guests. Candidates should be energetic, dependable, and comfortable in a remote setting. Opportunities include mentoring staff and interacting directly with guests, making it a rewarding experience in a breathtaking environment.

Benefits

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays, dining, and retail

Access to mental health resources

Qualifications

• Ability to thrive and lead independently in high-pressure environments.
• Must be excited about living in a remote location.
• Comfortable working outdoors in all weather conditions.

Responsibilities

• Support and train the Guest Experience Team.
• Coordinate daily operations in the Guest Experience area.
• Deliver guest experience through service standards and policies.

Skills

Organization and time management skills

Guest service-oriented mindset

Ability to solve problems

Energy and dependability

Previous cash handling experience

Tools

RTP POS system

Job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world‑class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

This job is posted as part of our seasonal hiring for Spring/Summer 2026, it will be a full‑time seasonal role.

Role & Responsibilities

• Support, train, coach, encourage and ensure that each member of the Guest Experience Team provides an interactive and professional guest experience, aiming above and beyond our guests’ expectations.
• Focus on operational excellence, employee training and development, service standards and consistencies. This role will also be expected to be a role model to all Agents.
• Ability to cover frontline and directly serve our guests.
• Ensure a memorable and positive experience for our guests and staff through implementing and delivering the standard operating policies and procedures as they relate to our service, operational, safety and employee engagement standards and practices.
• Ensure delivery on key performance areas, and relaying feedback and solutions to the Leadership team.
• Coordinating and participating in the daily running of the Guest Experience operation in addition to training, scheduling, recognition and performance management duties – all with the best office view you could ask for!
• Assist Guest Experience Manager and Supervisors with tasks in a timely and detailed manner including front line support as well as administrative tasks.
• Uphold the high standard of environmental stewardship expected for all employees.
• Other duties as assigned.

Required Skills & Qualifications

• Organization and time management skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position.
• Seeking someone mature, energetic, dependable and self‑driven to help lead the Guest Experience Team. Should have the ability to thrive and lead independently in a fast‑paced, chaotic, high‑pressure environment.
• Must get excited at the idea of living and working in a remote (yet very social) environment.
• Guest service‑oriented mindset and a passion for coaching and developing employee skills.
• Ability to think on the fly and outside the box to solve problems with a positive attitude.
• Previous cash reconciliation and cash handling experience.
• Previous experience using RTP POS system, an asset.
• Second language, an asset.
• Ability to follow direction from Icefield leadership and adapt to changes easily.
• Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment.
• Be prepared for all weather conditions (Snow, Rain, Wind, Hail).
• Must meet the Organization grooming and appearance standards.
• To honour our commitment to be “Always Honest” all employees must consent to a criminal record check.
• Standard First‑Aid or higher an asset.

About Us

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination‑worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions‑led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories.

PURSUIT PERKS

• Join an inclusive, global team and make life‑long connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity‑deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail].

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.