Guest Experience Supervisor

Pursuit Collection; Municipality of Jasper; On-site; CAD 60,000 - 80,000; Full time

Job summary

A hospitality and attractions company located in Canada is looking for an experienced supervisor for the guest services team. The ideal candidate should have 2-4 years of relevant experience in the hospitality industry, strong computer skills, and the ability to lead and enhance guest satisfaction. Responsibilities include overseeing daily operations, training staff, and managing guest interactions effectively. Offering competitive salary and unique perks, this role invites candidates who are passionate about creating memorable experiences.

Benefits

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays, dining, and retail

Subsidized mental health and wellness resources

Qualifications

• 2-4 years in hospitality with previous supervisory skills is an asset.
• Strong ability to multitask and prioritize in a fast-paced environment.
• Comfortable working on your feet for extended periods in various weather conditions.

Responsibilities

• Supervise the daily operations of the guest services team.
• Lead and guide the Guest Service team by assigning duties and scheduling breaks.
• Handle complex guest inquiries and complaints through various channels.
• Assist with onboarding and training of Guest Services Agents.
• Oversee cash handling procedures and assist with financial reporting.

Skills

Hospitality experience

Supervisory skills

Computer proficiency (Word, Excel, POS)

Multitasking

Conflict resolution

Secondary language skills

Job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world‑class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

Role & Responsibilities

• Supervise the daily operations of the guest services team: allocation of stations, cash tills, and task assignments.
• Lead and guide the Guest Service team by assigning duties, scheduling breaks, and ensuring high‑levels of performance and guest satisfaction. Handle complex guest inquiries, complaints, and escalations through various channels (email, phone and in‑person).
• Ensure all guest interactions are handled with professionalism and efficiency.
• Oversee the use of point‑of‑sale systems and SkyTram flight scheduling to ensure smooth operations and minimal wait times.
• Assist with onboarding, training, and ongoing development of Guest Services Agents to ensure team effectiveness and knowledge of procedures.
• Maintain communication with lift operators, ticket sales, group sales, and travel agents to ensure consistent guest experience across all touchpoints.
• Monitor cash handling procedures, assist with cash outs, prepare deposits, and assist in financial reporting.
• Oversee the preparation and validation of operational and financial reports.
• Address guest complaints and operational issues promptly, ensuring timely resolution or escalation to management when necessary.
• Assist with client and partner account balancing, ensuring proper documentation and communication for financial transactions.
• Monitor guest feedback and service delivery, identifying areas for improvement and providing guidance to agents.

Required Skills & Qualifications

• 2-4 years in hospitality with previous supervisory skills is an asset.
• Strong computer proficiency (Word, Excel, POS).
• Passionate about hospitality and creating memorable experiences for guests.
• An ability to guide staff, provide positive reinforcement, and encourage success.
• Strong ability to multitask and prioritize in a fast‑paced environment.
• Able to practice conflict resolution and problem‑solving skills during stressful situations.
• Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment at high altitudes. Be prepared for all weather conditions (Snow, Rain, Wind, Hail).
• Secondary language skills are an asset.
• To honour our commitment to be “Always Honest” all employees must consent to a criminal record check.

The starting wage for this role is $21.00.

About Us

We’re more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; our team members included. Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination‑worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions‑led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

PURSUIT PERKS

• Join an inclusive, global team and make life‑long connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity‑deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail].

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.