Guest Experience Specialist - Casino & Promotions

Great Canadian Entertainment; Belleville; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading entertainment venue in Belleville is seeking a Customer Service Representative to provide outstanding service in a fast-paced casino environment. Responsibilities include greeting guests, answering inquiries, enrolling customers into loyalty programs, and ensuring a safe and welcoming atmosphere. Candidates should have a High School Diploma, experience in customer service, and the ability to obtain a Gaming License. Join us to contribute to a memorable guest experience.

Qualifications

• Minimum one year of experience in customer service, gaming experience is an asset.
• Ability to successfully obtain a Gaming License required.
• Ability to stand for long periods of time.

Responsibilities

• Provide outstanding customer service in a casino environment.
• Answer guest services switchboard and greet guests in person.
• Solicit and enroll new gaming customers into the Encore Rewards program
• Maintain service standards and ensure compliance with regulations.

Skills

Customer service

Communication

Problem-solving

Professionalism

Education

High School Diploma

Job description

A leading entertainment venue in Belleville is seeking a Customer Service Representative to provide outstanding service in a fast-paced casino environment. Responsibilities include greeting guests, answering inquiries, enrolling customers into loyalty programs, and ensuring a safe and welcoming atmosphere. Candidates should have a High School Diploma, experience in customer service, and the ability to obtain a Gaming License. Join us to contribute to a memorable guest experience.