Guest Experience Representative

OMERS; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A global real estate investment firm is seeking a Guest Experience Representative for their Kingsway Mall location. The role involves providing exceptional customer service, assisting guests with inquiries, and maintaining knowledge of the shopping center's services and events. Candidates should have a minimum of 2 years of customer service experience, strong communication skills, and a proactive attitude. This position offers a chance to work in a dynamic environment where you can make a positive impact on guest experiences.

Qualifications

• Minimum 2 years of direct customer service experience.
• Ability to communicate effectively with various personnel.
• Willingness to work flexible hours including weekends.

Responsibilities

• Provide exceptional customer service to guests.
• Assist guests with information and directions.
• Respond to online inquiries through digital platforms.
• Maintain knowledge of shopping center services and events.

Skills

Customer service experience

Strong communication skills

Proactive and solution-focused

Knowledge of social media tools

Tools

Google Sheets

Microsoft Office

Job description

Overview

Choose a workplace that empowers your impact.

Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and passion. A place where you can personalize your employee journey to be — and deliver — your best.

We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthenseconomies and communities. By prioritizing people, partnerships and places, we generate meaningful returnsfor OMERS members, enhance value for our capital partners and create a brighter world for our customers.

Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.

Don’t just work anywhere — come build tomorrow together with us.

Know someone at OMERS or Oxford Properties? Great! If you're referred, have them submit your name through Workday first. Then, watch for a unique link in your email to apply.

Responsibilities

We are currently looking for highly motivated Guest Experience Representatives to join our team at Kingsway Mall. Committed to providing an exceptional experience, the Guest Experience Representatives must ensure every guest interaction is carried out in a professional, courteous and efficient manner.

• Proactively seek opportunities (using good judgment) to create memorable guest interactions and provide exceptional customer service.
• Assisting guest with directions/information, answering questions, and performing other shopping center specific services as assigned.
• Responding to online inquiries through digital communication platforms.
• Maintaining a thorough knowledge of the shopping center’s services, amenities/facilities, stores/locations and promotional activities and/or events.
• Staying up to date with fashion trends, have thorough knowledge about brand merchandise, price points, sales or special events to be able to offer gift or store suggestions based on the shopper’s needs.
• Deliver all services offered at the Guest Experience locations – including selling the Oxford Kingsway Mall Gift Cards.
• Other responsibilities may be assigned based on business needs.

Qualifications

• A minimum of 2 year of direct experience in customer service or volunteer experience involving interactions with the public.
• A positive and friendly attitude, approachable, proactive and solution focused.
• A strong desire to create exceptional customer experiences.
• The ability to effectively communicate with shoppers, retailers, center management, service providers and all shopping center personnel.
• The ability to work in a fast-paced environment, while multi-tasking and maintaining a high level of professionalism.
• Strong written and oral communication skills.
• Computer skills – including working knowledge of social media tools, Google Sheets and Microsoft Office programs.
• The ability to work a flexible schedule of days, evenings, weekends, and holidays.

Working conditions

• Must be mobile (walking or assisted device).
• Able to stand, or sit in assisted device, for the entire shift duration.

Oxford's purpose is to strengthen economies and communities through real estate.

Our people-first culture is at its best when our workforce reflects the communities where we live and work — and the customers we proudly serve.

From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.