Guest Experience Manager- Red Barn Winery

Mark Anthony Group; Oliver; On-site; CAD 70,000 - 80,000; Full time

Job summary

Mark Anthony Group seeks a 'Guest Experience Manager' to enhance luxury service visits at their winery. The role demands developing exceptional guest experiences, managing inventory, and leading team training efforts. Join a forward-thinking company committed to innovation and exceptional service in the beverage industry.

Benefits

Company-matched RRSP contributions

Extended health and dental benefits

Paid time off

Maternity & Adoption Leave Top Up

Qualifications

• Bachelor's Degree in Business, Hospitality, or related.
• 5+ years experience in customer service, sales, or similar.
• Proven results in sales and customer service.

Responsibilities

• Develop and execute luxury experiences for guests.
• Manage inventory control and revenue drivers.
• Train and develop team members for superior service.

Skills

Customer Service

Sales

Communication

Problem Solving

Leadership

Creativity

Education

Bachelor’s Degree in Business

Bachelor’s Degree in Hospitality

Job description

Mark Anthony Group is an entrepreneurial drinks company, built from the ground up by thinking differently, innovating and doing the unexpected. Our company is rooted in family values, a bold vision and relentless determination to continuously raise the bar and make a positive difference in consumers' lives. Founded in 1972, we’ve grown organically from a one-person import wine business into an international drinks company. Our hallmarks include a portfolio of iconic beverage brands—White Claw Hard Seltzer, Mike’s Hard Lemonade, Olé Cocktail Co. and Más+ by Messi—alongside a collection of luxury wineries in the Okanagan Valley, notably Mission Hill Family Estate, CedarCreek Estate Winery, Martin’s Lane Winery, and CheckMate Artisanal Winery.

The Winery

What first started as a working barn and equipment storage unit hidden between the rows of Jagged Rock vineyard was later reimagined in a colourful way by world renowned architect, Tom Kundig, to create a commune of creativity for those who wish to sip inspiration. Red Barn, striking and stark, paves a pathway for those to wish to explore the uncharted and unknown with a crafted collection of rebellious, unoaked wines designed to disrupt the norm. Harnessing the greatness of South Okanagan terrain.

The Guest Experience Manager is responsible for providing vision and leadership that fosters efficient, quality, and superior luxury service visits. You will lead, develop, and execute exceptional winery service. You will be responsible for owning sales plans and elevate the overall winery experience by creating a climate of unsurpassed guest experiences that strengthen our brand and build lasting relationships.

What you'll do:

• Develop, implement, and execute luxury experiences that surprise and delight our guests
• Contribute to topline results consistent with team goals and objectives
• Manage inventory control and depletion of wine, packaging materials, collateral, etc.
• Own revenue drivers through all DTC channels including onsite visitation, offsite events, outreach, and club
• Recruit, train, and develop team members to deliver memorable moments
• Monitor, evaluate, and audit overall quality of service
• Analyze customer feedback and provide strategic direction to improve ratings

What you have:

• Bachelor’s Degree in Business, Hospitality, or related
• 5+ years experience in customer service, sales, or similar
• Track record of proven results in sales and customer service
• Excellent communication both written and oral
• Collaborator, creative storyteller and problem-solver with an entrepreneurial spirit and innovative drive to achieve great results

Why Join Us?

Mark Anthony is committed to hiring, engaging, and growing qualified, talented, and motivated team members at every level of our organization. We offer competitive compensation that recognizes individual and company performance. The typical hiring range for this position is $70,000 - $80,000 annually complemented by a bonus plan; the base pay is determined by market location and job-related knowledge, skills, experience, and education.

As part of our Total Rewards program, we are also proud to offer:

• Company-matched RRSP contributions
• Extended health and dental benefits, and mental health plans with 24/7 access to a primary care physician via Lumino Health
• Maternity & Adoption Leave Top Up and Paid Secondary Caregiver Leave
• Paid time off
• An extensive offering of world leading learning and development programs to empower your career development – in-person and digital offerings with internationally renowned resources like Franklin Covey and Lumina.

We are growing a lasting legacy in the beverage alcohol industry, with people first. Apply now!

Mark Anthony Group is an equal opportunity employer.We encourage applications from individualsof all backgrounds who areeligibleto work in Canada.We thank all candidates for their interest in MAG and we will reach out to thosecandidates that are under consideration. If you are contacted for an interview and require accommodationduring the recruitment process, pleasecontactyour recruiter.

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At Mark Anthony, we exist to Unearth the Extraordinary:

Our Purpose is not just a statement; it is a call to action that binds us together and ignites our passion for making a difference. It is the driving force behind why we do what we do every single day, connecting our global organization across all business units, roles, and locations. We are:

Best in Our Craft
We set the standard with a pursuit of excellence that can be found in everything from our products and processes to our plants and people.

Ambitiously Curious
We stay curious, dreaming big and navigating the unknown with an enduring belief in better.

Made With Humility
We bring humility, authenticity, fun, and support to every collaboration and celebrate wins as a team.

Daringly Disruptive
We disrupt the status quo, moving fast to seize opportunities and acting scrappy to stay ahead of industry giants.