Guest Experience Agent Jasper AB Columbia Icefield

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

A renowned resort in Jasper is seeking a Guest Experience Agent for the Spring/Summer season. This position requires strong guest service skills and the ability to work in a dynamic outdoor environment. Candidates should be energetic, detail-oriented, and have prior guest service experience. Enjoy competitive pay and perks while providing memorable experiences in the picturesque Canadian Rockies.

Benefits

$19.00 per day for housing and meals

$250 referral bonus

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays

Access to mental health resources

Qualifications

• Must have previous guest service and cash handling experience.
• Must enjoy working in a busy, fast-paced environment.
• Mature, energetic, dependable, and self-motivated.

Responsibilities

• Direct guests and provide a warm welcome.
• Educate guests on Pursuit Attractions.
• Assist with tour group check-in.

Skills

Organization and time management skills

Guest service-oriented mindset

Ability to think on the fly

Conflict resolution skills

Comfortable working outdoors

Job description

Guest Experience Agent Jasper AB Columbia Icefield

Pursuit Collection, Jasper, AB

Pay: $18 an hour • Job type: Seasonal, Full-time • Location: Jasper, AB

Overview

The Guest Experience Department principally assists all guests by providing information on Columbia Icefield and Pursuit, services and amenities; by promoting and selling all of our related products and services, and ensuring a seamless experience for guests throughout their experience.

Guest Experience Agents come across thousands of guests a day from all over the world, so being upbeat and professional while up to date on all Pursuit products, discounts and promotions is key. Attention to detail and effective communication skills are a must, but a passion for making a difference for each guest is the most important aspect of this position. This position includes indoor and outdoor components, meaning that your working week may vary.

Compensation

The starting salary for this position is $18.00 per hour.

Season

This job is posted as part of our seasonal hiring for Spring/Summer, 2025.

Perks

• $19.00 per day housing and meals (based on double occupancy)
• Refer a friend to the team and earn a $250 referral bonus!
• Join an inclusive, global team and make life-long connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.

What will you do in this job?

• Directing guests through parking and arrival areas while giving a warm welcome prior to entering the Glacier Discovery Centre (GDC).
• Educating guests on Pursuit Attractions and guiding them through the purchasing process.
• Providing guests information on the local area.
• Assisting with tour group check-in, and coordinating with Dispatch regarding any changes.
• Ticket validation as guests begin the Columbia Icefield Adventure and Skywalk tours.
• Loading & coordinating guests and tour groups on/off Coaches and/or Ice Explorers.
• Operating the point-of-sale system with accuracy and efficiency, including responsible handling of cash, credit cards, and cash out forms.
• Communicating with co-workers and management, forwarding observations and comments in a timely fashion.
• Uphold the high standard of environmental stewardship expected for all employees.
• Other duties as assigned.

Skills and experience

• Organization and time management skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position!
• Must get excited at the idea of living and working in a remote (yet very social) environment.
• Previous guest service and cash handling experience an asset.
• Guest service-oriented mindset and a passion for delivering memorable experiences.
• Ability to think on the fly and outside the box with a positive attitude.
• Second language is an asset.
• Mature, energetic, dependable and self-motivated.
• Enjoy working with a team in a busy, fast-paced environment.
• Good conflict resolution and problem-solving skills an asset.
• Must enjoy working outdoors, even in challenging mountain weather conditions.
• Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment.
• Be prepared for all season weather (Snow, Rain, Wind, Hail).
• Must meet the Organization grooming and appearance standards.
• To honour our commitment to be Always Honest all employees must consent to a criminal record check.
• Standard First-Aid or higher an asset.

Work environment

Beautiful. You\'ll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you\'ll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies.

Fun. You\'ll be meeting team members from across the globe and get to participate in tons of team events.

Independent. You\'ll spend your days in and around our amazing properties.

Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.

Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required.

We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

EEO and Accommodation

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at [e-mail] or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.

Other

Hike Jasper

Jasper Camping

Canadian Rockies

Job Opportunities in Jasper National Park

1. 1. Parks Canada Jobs
   • Park Wardens - Law enforcement, wildlife protection, and visitor safety.
   • Interpretive Guides - Lead educational programs, hikes, and wildlife tours.
   • Visitor Services Attendants - Work at visitor centers, providing information.
   • Conservation Officers & Ecologists - Protect and manage the park\'s environment.
   • Maintenance Workers - Trail upkeep, infrastructure repairs, and facility maintenance.
2. 2. Hospitality & Tourism Jobs
   • Jasper Hotel & Lodge Staff - Front desk, housekeeping, concierges, and management.
   • Restaurant & Cafe Workers - Servers, bartenders, cooks, and baristas.
   • Tour Guides - Leading sightseeing, historical, or adventure tours.
   • Retail & Gift Shop Staff - Working in souvenir shops and outdoor gear stores.
3. 3. Outdoor Adventure & Recreation Jobs
   • Rafting & Kayaking Guides - Leading groups on rivers.
   • Ski Resort Staff - Ski instructors, lift operators, and patrol.
   • Hiking & Backcountry Guides - Leading hiking and backcountry trips.
   • Wildlife & Photography Tour Guides - Helping visitors spot wildlife.
   • Equipment Rental Staff - Assisting visitors with gear and rentals.
4. 4. Transportation & Support Services
   • Jasper Shuttle & Tour Bus Drivers - Driving visitors between attractions.
   • Equipment Technicians & Mechanics - Maintaining rental equipment.
   • Parking & Traffic Control Staff - Managing visitor areas.
5. 5. Research & Education
   • Jasper Wildlife Biologists & Ecologists - Studying and preserving the ecosystem.
   • Research Assistants - Assisting in environmental studies.
   • Environmental Educators - Teaching conservation programs.
6. 6. Volunteer & Seasonal Jobs
   • Jasper Trail Maintenance Volunteers - Assisting in maintaining hiking trails.
   • Event Coordinators - Working at events and festivals.
   • Student & Internship Programs - Seasonal jobs with Parks Canada and tourism companies.