Ground Handled Stations Manager - West Region

Air Canada; Vancouver; On-site; CAD 70,000 - 110,000; Full time

Job summary

A leading Canadian airline is seeking a Ground Handled Stations Manager for their West Region. The role involves overseeing operational performance across multiple stations, ensuring safety compliance, and enhancing customer experience. Suitable candidates will have a Bachelor's degree, strong leadership skills, and experience in airport operations. This position offers the opportunity to drive strategic initiatives and collaborate with third-party partners. Join a diverse team at the forefront of passenger aviation.

Benefits

Diversity and Inclusion initiatives

Opportunity for professional growth

Qualifications

• Proven leadership experience in airport operations.
• Ability to work independently and manage multiple stakeholders.
• Strong focus on safety, customer experience, and business transformation.

Responsibilities

• Oversee overall performance of Ground Handled stations.
• Manage safety and security compliance at locations.
• Drive operational excellence and enhance customer experience.

Skills

Airport operations leadership

Communication skills

Budget management

Leadership ability

Experience with third-party ground handlers

Education

Bachelor's degree or equivalent experience

Job description

Ground Handled Stations Manager - West Region

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Reporting to the Manager, Canadian Field Stations – West Region, the Ground Handled Stations Manager – West Region will be responsible for the leadership of operations across a regional portfolio of non-Air Canada staffed, Canadian field stations (approximately 10 stations). The Ground Handled Stations Manager ensures the safe and compliant operation of their stations, operational performance management, and is responsible for the overall airport customer experience at the locations in the region. Additionally, this leader will partner closely with Air Canada Strategic Procurement and 3rd party ground handlers to manage local Service Level Agreements. This role will be accountable for driving the support, execution and development of local plans to support Air Canada’s transformative Airports Strategy. The Ground Handled Station Manager is a visible and present leader in their stations and in their airport and local communities.

Responsibilities

• Accountability for overall performance of a portfolio of Ground Handled, Canadian Airport locations.
• Leads the local support, execution and development of the Airports 2030 transformative vision in the station. This plan transforms the ways of working in-terminal and in baggage handling, leveraging self-service and automation. This unlocks efficiency and allows for a focus on customer experience.
• Authority and responsibility for the management of safety and security at their locations including compliance with all applicable regulatory standards not limited to: Transport Canada, ICAO, IOSA, SMS, CTA, etc.
• Collaborate with regulatory agencies to ensure compliance with aviation regulations.
• Hold oversight of all daily operational risks related to Safety at their locations including ensuring that safety related incidents are addressed, root cause identified, and corrective measures implemented.
• Accountable to elevate the customer experience from an airports perspective and drive excellence across key metrics (including Safety, GO, OTP, A14, schedule completion, Baggage performance, NPS and colleague sentiment) at their station. This role proactively seeks out solutions to operational problems.
• Accountable to maximise operational performance including through periods of peak volume or IROP.
• Provides indirect leadership, oversight and direction to a team of third-party ground handlers across multiple locations.
• Responsible to empower operational leaders to enable them to run the day-to-day operations, removing the need for unnecessary escalations.
• Creates strong relationships with government agencies, industry partners, vendors and airport authorities at their locations.
• Responsible to manage the station operating budget.
• Responsible for the administration of contractual Service Level Agreement.
• Ensure ongoing compliance with regulatory and other requirements of the relevant authorities, with standards established and agreed with each customer airline and other operationally relevant external parties.
• Oversee the implementation and audit of Air Canada SOPs (Standard Operating Procedures) at the stations.
• Act as Designated Air Canada representative as necessary for the Manager, Canadian Field Stations.

Qualifications

• A relevant university degree (Bachelor's), certification, and/or relevant experience commensurate with the role.
• Airport operations leadership experience. Experience with regional operations a plus.
• Experience working with third party ground handlers.
• Ability to work independently.
• Has a track record of consistent performance and delivery, with strong focus on safety, customer experience and business transformation.
• Strong leadership skills with an ability to inspire and motivate teams while holding them accountable for results.
• Strong communication and negotiation abilities.
• Experience in budget management and financial decision-making.
• Familiarity and commitment to Corporate Environment guidelines.
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.

Conditions Of Employment

Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.