Government Services Officer

Government of Northwest Territories; Aklavik; On-site; CAD 30,000 - 60,000; Full time

Job summary

A governmental organization in Aklavik is seeking a Government Services Officer to assist community residents with information about available government programs and services. The role involves support for interactions between government departments and the community, helping residents with necessary forms, and maintaining confidentiality. Candidates should have strong communication skills, experience in customer service, and the ability to work independently. Preference is given to those with public sector experience and knowledge of Indigenous languages.

Qualifications

• Two years experience in an Administrative or Customer Service Representative capacity.
• Experience in the public sector preferred.

Responsibilities

• Assist community residents in obtaining information about government programs.
• Support interaction between government departments and the community.
• Help residents complete forms and documentation.

Skills

Communication skills

Knowledge of government services

Customer service

Ability to work independently

Interpersonal skills

Ability to speak Indigenous language(s)

Education

Minimum Grade Ten (10)

Job description

Department: Executive and Indigenous Affairs

This job opening is limited to residents living within 25 kilometresof Aklavik, NT.

Department Information

The Department of Executive and Indigenous Affairs works to provide overall management and direction to the Executive branch of the Government of the Northwest Territories. The Department is responsible for: coordinating and supporting the planning, implementation, monitoring and evaluation of initiatives and actions in support of cross-government goals The Department is responsible for ensuring mutually respectful intergovernmental relations between the territorial government and Aboriginal, provincial, territorial and national and international governments are maintained; along with negotiating and implementing land, resources And self-government agreements that address Aboriginal rights in the Northwest Territories.

Job Information

Reporting to the Manager Regional Operations the Government Services Officer will assist community residents in obtaining information about available government programs and services, support interaction between government departments and the community, and help residents complete forms and documentation required to access programs and services. The Government Services Officer will also support those departments that are without an on-going community presence and help with coordination for departments already present in the community.

Knowledge, Skills and Abilities:

• Knowledge of mandates, visions, missions, organizational structures and service standards of GNWT departments
• Knowledge of government services (including content, intent and relationship to other programs and services), delivery techniques (including timing, method, eligibility), and reporting requirements
• Strong communication (verbal and written) and interpersonal skills, with particular attention to excellent customer service
• Ability to speak the Indigenous language(s) of the community
• Ability to work under pressure in a multi-task environment
• Ability to deal with all members of the public in a fair and equitable manner
• Ability to work independently and maintain confidentiality
• Ability to undertake training and apply new knowledge to changing situations
• Flexibility to travel a few times per year for regional meetings or training sessions
• Ability to interpret and explain programs, policies and procedures

Typically, the above qualifications would be attained by:

A minimum of a Grade Ten (10) with two (2) years experience in an Administrative or Customer Service Representative capacity. Specifically, experience in the public sector, in a position involving the provision of a variety of services in an informational, public relations or problem solving role is preferred. Education in a relevant Indigenous language would be an asset.

GNWT Inquiries

Inquiries Only:

Inuvik HR Client Service Centre
Department of Finance
Government of the Northwest Territories
1st FLOOR ALEX MOSES GREENLAND BUILDING
BOX 1869
INUVIK, NT X0E 0T0
Tel [phone] Ext 15644
Fax [phone]
[e-mail]

Note: If you do not receive electronic notification confirming receipt of your application, please follow up via telephone.