Global Technical Operations Leader

Xsolla; Montreal; On-site; CAD 100,000 - 150,000; Full time

Job summary

A global commerce company is looking for an experienced Operations leader to manage service delivery and platform reliability. The ideal candidate will have over 10 years of experience in Operations and proven success in improving efficiency and customer satisfaction. Responsibilities include leading cross-functional teams, driving process optimization, and collaborating with Security. A Bachelor's or Master's degree in a relevant field, along with strong leadership and communication skills, is required. This position offers an exciting opportunity in a fast-paced environment.

Qualifications

• 10+ years in Operations, Service Delivery, or Platform Management.
• 5+ years in senior leadership roles managing global teams.
• Experience improving operational efficiency and customer satisfaction.

Responsibilities

• Lead and scale Operations, ensuring reliability and monitoring.
• Champion a customer-first culture within Operations.
• Partner with Security to manage incidents and compliance.

Skills

Operational frameworks

Monitoring best practices

Incident management

Leadership skills

Analytical skills

Data-driven decision-making

Customer-centric approach

Proficiency in observability tools

Education

Bachelor’s degree in Computer Science

Master’s degree in Engineering

Tools

Datadog

Grafana

Jira

ServiceNow

Job description

A global commerce company is looking for an experienced Operations leader to manage service delivery and platform reliability. The ideal candidate will have over 10 years of experience in Operations and proven success in improving efficiency and customer satisfaction. Responsibilities include leading cross-functional teams, driving process optimization, and collaborating with Security. A Bachelor's or Master's degree in a relevant field, along with strong leadership and communication skills, is required. This position offers an exciting opportunity in a fast-paced environment.