Global Mobility Program Manager

Ciena; Ottawa; On-site; CAD 73,000 - 119,000; Full time

Job summary

A leading technology company in Ottawa seeks a Global Mobility Consultant. You will manage the Global Mobility function across the Americas, offering expertise in immigration and tax regulations. The role requires strong communication skills and vendor management experience, along with a relevant Bachelor's degree. The salary range for this position is CAD 73,900 - 118,100, accompanied by a comprehensive benefits package, including a 401(K) and stock purchase plans.

Benefits

Medical, dental, and vision plans

401(K) with company matching

Employee Stock Purchase Program

Qualifications

• 7+ years of experience in Global Mobility and HR functions.
• Experience in external Consulting (ideally Big 4).
• Ability to advise on Global Mobility challenges.

Responsibilities

• Act as primary contact for the Americas regions in Global Mobility.
• Oversee Global Mobility programs and policies.
• Collaborate with external vendors for efficient service.

Skills

Knowledge of US and Canada immigration systems and tax laws

Strong communication skills

Vendor management skills

Personal integrity and ability to operate with ambiguity

Strong PC skills (Excel, PowerPoint, HRIS systems)

Education

Bachelor’s Degree in Human Resources, Business, Finance, or related field

Tools

Workday

Job description

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

How You Will Contribute:

• You will report to the Global Mobility Director and play an integral part in the Global Mobility function, representing the Americas: US, Canada, Mexico, Central, and Latin America regions.
• Act as the primary contact for the Americas regions and collaborate closely with EMEA & APAC Mobility to ensure a globally consistent program and service experience for our business and employees.
• Assist with overseeing, implementing, and communicating Ciena’s Global Mobility programs and policies, covering Permanent and Temporary Relocations, Expatriate Assignments, Remote Work, and Extended Business Traveler.
• Use your consulting passion and experience to effectively advise stakeholders in resolving the Global Mobility challenges and to help achieve the intended business outcome while balancing a business investment and our employee experience.
• Serve as an in-house Global Mobility subject matter expert on immigration and tax topics of those regions and represent us in cross-functional projects with other internal subject matter experts, covering payroll, finance, tax, legal, and total rewards.
• Form close partnerships with our Business Partners, Talent Acquisition, and People Services teams within our People & Culture organization.
• Manage and collaborate with our external tax, immigration, and relocation vendors, ensuring an appropriate level of service for Ciena and our employees, setting proper expectations, and providing regular updates to the business and stakeholders.
• Be the leading example of process adherence and continuously seek improvement to our operating and delivery model through technology enablement or process streamlining, and leveraging AI capability.
• Stay attuned to Global Mobility trends or news and formulate thoughtful recommendations based on independent research and analysis with support across the Global Mobility team.
• Contribute to and/or lead projects involving our mobile workforce and provide administrative support for Global Mobility activities covering relocation, immigration, and tax.

The Must Haves:

• Knowledge of the US and Canada immigration systems and tax laws, namely, but not limited to:
  US: H-1B/H-4, L-1, TN, F-1/J-1, O-1, PERM, LCA, EAD;
  Canada: LMIA, GTS, open and closed work permits, PNP, FSWP.
• Typically requires seven years of experience in Global Mobility, experience in external Consulting (ideally Big 4), Corporate roles, and three or more years of experience in Human Resource functions.
• Bachelor’s Degree in Human Resources, Business, Finance, or related field OR equivalent work experience in the Human Resources or Global Mobility Function.
• Strong communicator, including the ability to clearly and effectively communicate verbally and in writing to influence audiences at all levels in the organization, primarily in English.
• Experience automating, streamlining, and improving processes through simplification, technology, and a self-serving knowledge base.

• Strong vendor management skills through collaborating openly, upholding accountability, and setting clear roles & responsibilities.
• High level of personal integrity and comfortable operating with ambiguity - capable of balancing good governance with high-quality customer service.
• Fundamentally strong PC skills (Excel, Powerpoint, Workday, or other HRIS systems, ticketing, and mobility database platforms).

Nice to Haves:

• Thrive in a fast-paced environment with the ability to shift between projects, case management, and continuous self-development or other priorities.
• Curious to learn about our industry and combine your business acumen and expertise to act as the Ciena mobility consultant.
• Ability to influence stakeholders and partners (HR, Business Leadership) with your recommendations.
• Strong organization skills and a self-starter.

Pay Range:

The salary range for this role in Canada is $73, 900 - $118, 100
The salary range for this role in the USA is $83, 900 - $134, 100

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is anEqual Opportunity Employer, including disability and protected veteran status.

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