Global Customer Success Lead - Growth, Strategy & Expansion

Certn; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading background screening company in Toronto is looking for a Customer Success Manager to drive strategic initiatives and maintain long-term customer relationships. This role requires managing customer onboarding, addressing escalated issues, and collaborating with various departments to enhance customer satisfaction and revenue growth. Ideal candidates have proven success in account management, strong analytical skills, and effective communication abilities. Join a creative and impactful team with hybrid/remote flexibility and competitive benefits.

Benefits

Competitive salary

Comprehensive health benefits

Generous paid time off

Qualifications

• Proven success in customer success, account management, or a related field.
• Effective communication and presentation abilities.
• Demonstrated success in driving customer growth.

Responsibilities

• Develop and execute account plans for customer success.
• Serve as primary contact for escalated issues.
• Implement strategies to reduce churn.

Skills

Customer engagement

Analytical skills

Problem-solving

Communication

Collaboration

Tools

Hubspot

Job description

A leading background screening company in Toronto is looking for a Customer Success Manager to drive strategic initiatives and maintain long-term customer relationships. This role requires managing customer onboarding, addressing escalated issues, and collaborating with various departments to enhance customer satisfaction and revenue growth. Ideal candidates have proven success in account management, strong analytical skills, and effective communication abilities. Join a creative and impactful team with hybrid/remote flexibility and competitive benefits.