Global Bilingual Training Lead (EN/FR) - SaaS

Masabi; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading fare payment solutions company is seeking a Senior Customer Training Manager to develop bilingual training programs for its Fare Payments-as-a-Service platform. This role requires expertise in instructional design and experience in delivering training for SaaS products. Responsibilities include building training content, conducting training sessions, and collaborating with internal teams to ensure effective knowledge transfer. Located remotely, candidates must be based in Canada. Competitive benefits, including vacation, healthcare, and a collaborative work environment, are offered.

Benefits

20 days vacation plus purchase option

Private Healthcare and Life Insurance

Training allowance of up to CAD$1300

CAD$325 per year for home office

3 months working abroad per year

Qualifications

• Fluency in both French and English, with solid experience in training for technical products.
• Strong instructional design expertise for creating manuals, videos, and e-learning content.
• Experience working in SaaS or enterprise environments.

Responsibilities

• Own the global customer training strategy and develop bilingual training content.
• Deliver engaging live and virtual training sessions.
• Track training effectiveness and continuously improve training programs.

Skills

Bilingual (French/English)

Instructional design expertise

Excellent communication skills

Experience with LMS platforms

Training delivery skills

Job description

A leading fare payment solutions company is seeking a Senior Customer Training Manager to develop bilingual training programs for its Fare Payments-as-a-Service platform. This role requires expertise in instructional design and experience in delivering training for SaaS products. Responsibilities include building training content, conducting training sessions, and collaborating with internal teams to ensure effective knowledge transfer. Located remotely, candidates must be based in Canada. Competitive benefits, including vacation, healthcare, and a collaborative work environment, are offered.