Functional Analyst 2 (Electronic Document and Records Management System)

Surrey Police Service; Surrey; On-site; CAD 80,000 - 100,000; Full time

Job summary

A municipal police agency in Surrey is seeking a Functional Analyst 2 to focus on Electronic Document and Records Management System (EDRMS). This role involves optimizing the system, supporting upgrades, and training users. Candidates should have a degree or diploma in Information Management or related fields, with relevant experience in a municipal setting. The position offers a competitive hourly wage and a comprehensive benefits package, including health coverage and pension plans, fostering a positive work-life balance.

Benefits

Extended health and dental coverage

Defined benefit pension

Generous vacation entitlements

Short-term and long-term disability coverage

Discounted recreation facilities access

Qualifications

• 3 years of experience in a municipal/government setting with a relevant degree.
• 5 years of experience with a relevant diploma in a municipal/government setting.
• 7 years of experience with technical courses in related fields.

Responsibilities

• Optimize EDRMS functionality and resolve operational issues.
• Manage stakeholder relationships and train end users.
• Assist in system upgrades and maintain configuration changes.

Skills

Effective communication

Collaboration

Problem-solving

Education

Degree in Library Information Management or Information Technology

Diploma in Library Information Management or Information Technology

Technical courses in relevant fields

Job description

Surrey Police Service (SPS)

Functional Analyst 2 (Electronic Document and Records Management System)

Regular, Full Time

Surrey Police Service (SPS) is Surrey’s new municipal police agency. On November 29, 2024, SPS became the police of jurisdiction, and assumed responsibility and command for policing and law enforcement in Surrey. SPS is working to redefine policing with innovative new approaches and community-based solutions. It’s an exciting time as SPS continues to expand our team with talented people who want to help shape the future of policing in Surrey. To date we’ve hired over 550 police officers and over 450 civilian support staff and will grow to be one of the largest independent police services in Canada. Since day one, SPS has been intentional about building a culture that is inclusive, respectful and supportive, with a strong focus on employee wellness and career development.

POSITION OVERVIEW

Surrey Police Service (SPS) has an exciting opportunity for a Functional Analyst 2 - Electronic Document and Records Management System (EDRMS) to join our Corporate Services Bureau. The Functional Analyst 2 (EDRMS) will serve on a team of specialists supporting EDRMS functionality, and they are required to develop solutions to operation issues arising out of the system. The incumbent will be responsible for system optimization, assisting EDRMS system upgrades, stakeholder management, and be the primary contact to build training materials. The successful candidate will assist in formulating and defining the scope and objectives of business systems, and work as part of project teams to enable the successful delivery of solutions that meet client and business requirements. The candidate will work closely with Electronic Document and Records Management System (EDRMS) Functional Analyst 3 to configure SharePoint to seamlessly integrate with the EDRMS, help to manage system updates, and troubleshoot issues that may arise during integration. The candidate will function as a specialist within the team and function as a resource for more junior team members.

Schedule / Hours of Work

The anticipated schedule for this position is 35 hrs/week. Please note, the hours are subject to change based on operational needs and adherence to the Collective Agreement.

RESPONSIBILITIES

• Leverage knowledge of the Electronic Document and Records Management System (EDRMS) to help configure and maintain the system, participating in ongoing business operations.
• Complete work assignments as delegated, ensuring alignment with the organization's configurations that support accurate records retention, disposition processes, and security/access management. Plans, coordinates, trains, and supervises clerical staff in a variety of various functions.
• As the primary source of contact, responds to, investigates, prioritizes and resolves integrated administrative, technical, or operating problems within EDRMS, continuously optimizing the configuration, enhancing data management, retrieval, and overall system performance.
• Acts as a liaison with stakeholders for all system issues raised by the functional users that require IT involvement and manages the resolution of all issues.
• Support the EDMU Team in the creation of, and maintaining compliance accuracy reports, Records Classification Dictionary (RCD) and Records Retention Schedule (RRS).
• Provides ongoing support and training to all end users, including management staff in the use of analytical tools, through training programs, one on one consultation, systems, or procedural advice. Document functional requirements, system configurations, and any changes implemented within the EDRMS with a high degree of detail and accuracy.
• Develops training material for end users and ensures that end user system documentation is appropriate and complete.
• Has frequent contact with application system vendors, external user groups and consultants to exchange information and to resolve problems.
• Maximizes integration between end user groups by analyzing business processes and recommending improvements where appropriate.
• Assumes key role in the future development of the system by participating in the development of business cases, taking business unit lead role in needs identification, defining requirements, assisting with development of work break down structure and project plans, and assumes key business unit role in testing and implementation.
• Provide specialized support during the onboarding of new BUs into the EDRMS, facilitating the enterprise-wide adoption of the EDRMS.
• Coordinates business unit resources for implementation projects and assist with Business Unit alignment.
• Evaluates procedures and reports /makes recommendations to ensure security access to the system follows internal control guidelines.
• Manages configuration changes and security access (if applicable).
• Leads report development based on end user needs, both staff and management.
• Performs other related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to establish and maintain effective working relationships with internal and external parties.
• Effective communicator with strong presentation skills.
• A strong team player that values collaborative relationships.
• Self-starter who can work independently to meet deadlines, with an ability to work with confidential material.

QUALIFICATIONS

• A degree in an acceptable related discipline (Library Information Management, Information Technology, or related field) from a recognized institution plus 3 years of directly related experience (preferably in a municipal/government setting) OR;
• Diploma in an acceptable related discipline (Library Information Management, Information Technology, or related field) from a recognized post-secondary institution plus 5 years of directly related experience (preferably in a municipal/government setting) OR;
• Technical courses in the field (Library Information Management, Information Technology, or related field) plus 7 years of directly related and relevant experience (preferably in municipal setting).
• The successful candidate must be able to obtain and maintain the required level of police security clearance.
• All applicants must obtain and maintain the required police security clearance throughout their employment with SPS, which includes a mandatory polygraph examination.

BENEFITS & COMPENSATION

Surrey Police Service offers a comprehensive benefits package, including extended health and dental coverage, a defined benefit pension through the Municipal Pension Plan, generous vacation entitlements, and ongoing professional development. Employees also benefit from short-term and long-term disability coverage, travel and life insurance, discounted access to City of Surrey recreation facilities, and a dedicated Employee Services team providing personal and family support. With a strong focus on well-being, career growth, and work-life balance, SPS is committed to fostering a supportive and rewarding workplace. Note – The aforementioned benefits only apply to eligible full-time positions within SPS.

• This is a unionized position, represented by CUPE 402.
• The salary range is $47.52/hour - $53.84/hour (pay grade 27) based on 2024 rates.

Applications must be submitted through our online Careers page. This posting will remain open until 11:55pm on January 16, 2026; however, applications will be reviewed on an ongoing basis. We encourage interested candidates to apply as soon as possible, as the posting may close earlier if a suitable candidate is selected.

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Thank you for your interest in working with SPS. We pride ourselves on hiring members that model the mission, vision, and values of SPS through unquestioned integrity and sustaining a visible, credible, inclusive, and respected profile.