Full-Time Secure Coach Officer - Youth Justice Services

Ray of Hope; Kitchener, Petersburg; On-site; CAD 50,000 - 70,000; Full time

Job summary

A community support organization in Kitchener is seeking a Secure Coach Officer to lead and supervise staff in a youth program environment. The ideal candidate will have experience with at-risk youth, strong leadership skills, and a commitment to maintaining a safe therapeutic setting. This role involves training staff, monitoring program compliance, and ensuring best practices are upheld. Opportunities for professional development will be provided.

Qualifications

• 1-2 years' supervisory experience required.
• 3-5 years' experience with at-risk youth preferred.
• Valid Ontario Driver’s license required.

Responsibilities

• Provide leadership for residential units ensuring compliance.
• Coach and educate staff on best practices.
• Conduct staff orientation and training.

Skills

Excellent writing skills

Proficient in Microsoft Office

Demonstrated leadership qualities

Demonstrated training skills

Education

Completion of post-secondary education

Job description

Overview

Under the supervision of the Manager of Quality and Compliance, the Secure Coach Officer will focus on coaching and providing formal supervision to staff while ensuring fidelity to Ray of Hope Secure program standards. The Secure Coach Officer is also responsible for completing administrative records for Staff Supervision/Development, Unit Meetings, Active File Audit/Management, and Serious Occurrence reporting. The Secure Coach Officer will coach staff in engagement and intervention strategies, staff position and supervision of young persons, crisis management, along with incentive program and behaviour management. This position will facilitate unit safety huddles to promote a supportive, respective, and collaborative workplace for staff. The Secure Coach Officer will implement the performance management system for their assigned group of staff. The Secure Coach Officer will ensure that directives of the MCCSS and Ray of Hope Secure Policy and Procedure are applied appropriately and consistently.

Specific Responsibilities

Program Responsibilities

• Provide leadership and direction in the daily operation of residential units and for staff ensuring programs are operating in compliance with Ministry legislation and Agency policy and procedures
• Facilitate a trauma-informed practice for the young persons maintaining therapeutic relationships and boundaries
• Supervise new hires during Probationary Period
• Coach and educate the YJO staff through debriefing, practicing situational awareness, unit safety huddles/small group meetings with the goal of increased staff knowledge and skills competencies
• Facilitate and complete supervision to YJO staff, including documentation and file reviews in accordance with Accreditation and Licensing standards
• Facilitate weekly review of YJO staff for File Audit goal setting/progress of competency
• Prepare, complete and review Logbooks, Incident Reports, and non-inclusive of MCCSS and other documentation
• Initiate, complete, and submit Serious Occurrences for reporting to MCCSS
• Conduct timely and random searches of person, facility, and property according to the direction of the Facility Manager
• Ensure Emergency Preparedness and Fire Safety Plan are completed and comply with ROHS P&P
• Attend committee, public, educational and MCCSS meetings on behalf of Ray of Hope
• Collaborate, when needed, with the Manager of Quality and Compliance in staff/young person complaints
• Ensure the Rights of Young Persons are being respected and Complaint Procedure and Ombudsman process is supported
• Review monthly/quarterly Incident and Serious Occurrence Reports and, where applicable provide a staff goal/training report to address staff skill competencies
• Coordinate with the Manager of Quality and Compliance any petty cash requests for residential program delivery
• Participate in annual/scheduled planning sessions

Staff Responsibilities

• Serve as a model of integrity and performance for frontline staff and co-workers
• Provide direct supervision (both formal and informal) to frontline staff, including completing appropriate formal documentation for assigned staff
• Ensure that all health and safety instruction and implementation is communicated and practiced by staff, volunteers, and student as per Ministry legislation and Agency policy
• Conduct staff orientation and training
• Actively participate in leadership and unit meetings
• Working alongside the Leadership Team, develop an employee-oriented company culture that emphasizes teamwork, quality, continuous improvement, and high performance
• Encourage all staff to use their talents and abilities in providing quality programming to our clients
• Implement provisions of the Collective Bargaining Agreement
• Participate as designate Provincial Director in the “on-call” system as an On-call Manager
• Participate as designate Provincial Director for the assessment and placement of youth in secure detention with the approval of MCCSS
• Other duties as assigned by the Manager of Quality and Compliance

General Program Responsibilities

• The Secure Coach Officer will have significant contact with internal parties such as Youth Justice Officers, Manager of Quality and Compliance, and other members of the facility staff. They will also have some contact with family members of the young person as well as with community professionals such as Police, Probation Officers, medical professionals, etc. Significant collaboration with the other Secure Coach Officer and Management Team of ROH-Secure is required.

Qualifications

Education

• Completion of post-secondary education (Minimum 3 Year Diploma/Degree) in a related field; or a combination of education and progressively responsible experience

Experience

• 1-2 years' experience of supervisory experience required
• 3-5 years' experience working with at-risk youth, preferably in detention/custody setting

Preferred Certifications (ongoing training will be provided)

• Understanding and Managing Aggressive Behaviour (UMAB) Certificate
• Standard First Aid Level-C CPR & AED or willingness to obtain prior to employment

Knowledge/Skills/Abilities required to be successful in this position

• Demonstrated commitment to ongoing personal and professional development
• Familiar with policies of the MCCSS, Child, Youth and Family Services Act, Youth Criminal Justice Act
• Excellent writing skills including proper spelling, grammar, and punctuation
• Demonstrated ability to motivate staff team to ensure they work productively, cooperatively and with a sense of satisfaction in their work
• Proficient in Microsoft Office (Word, Excel, and Outlook)
• Proficient in reading, speaking and comprehension in English; inclusive of excellent writing skills
• Demonstrate communication skills
• Demonstrated leadership qualities
• Demonstrated training skills

Requirements

• Vulnerable Sector Check/Broad Record Police Check
• Valid, unrestricted Class “G” Ontario Driver’s license
• Ministry of Transportation Drivers Abstract through Service Ontario
• Employment Medical Form including immunization record

Physical Demands

• Constant standing (33%), sitting (33%) and walking (33%)
• Frequent use of mental capabilities and concentration
• Possible exposure to hazards such as harassment, physical or verbal aggression or aggressive behaviours
• Possible risk of vicarious trauma
• Infrequent exposure to environmental hazards, including hot/cold and regular environmental variables
• This position requires the person to consistently work with and around others
• Incumbent will be required to physically intervene with aggressive youth using an approved restraint program