Full-Time Sales Lead (Metropolis at Metrotown)

The SWATCH Group; Burnaby, Toronto; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading global watch brand is seeking a Sales Lead in Burnaby to drive sales and coach team members. This full-time role (35 hours/week) requires strong leadership skills and dedication to customer service. You will manage operational tasks, uphold visual merchandising standards, and ensure compliance with safety regulations. Starting pay is $19.85 per hour plus bonuses.

Qualifications

• Experience in retail sales or a similar role.
• Strong leadership and coaching abilities.
• Ability to work a variable schedule including weekends and holidays.

Responsibilities

• Lead and coach the sales team to achieve performance goals.
• Support daily operational tasks with accuracy and efficiency.
• Ensure compliance with workplace safety standards.

Skills

Customer Focus

Drive for Results

Creativity

Problem-Solving

Integrity

Team Building

Job description

Job description

As a Swatch Sales Lead, you will report to the Store Manager and will assist in all day-to-day operations. Although your focus will be on sales initiatives, you also will coach sales associates to achieve their performance goals while embodying Swatch Core Competencies: Customer Focus, Drive for Results, Creativity, Problem-Solving, Humility, Integrity, Building Effective Teams and Relationships. Starting base pay of $19.85 per hour plus monthly performance bonus.

Responsibilities include:

• Customer Service & Sales Generation: Lead by example to deliver outstanding customer service, coaching the team to meet and exceed sales targets. Ensure comprehensive product knowledge across the team to enhance customer experience and decision-making.
• Operations: Support store management in daily operational tasks with a focus on accuracy and efficiency in all transactions. Maintain adherence to inventory control processes, minimizing loss and ensuring accuracy in stock handling and reporting.
• Visual Merchandising: Execute and maintain visual merchandising standards in alignment with company directives. Ensure the store presentation is consistently maintained to a high standard, reflecting the brand’s image.
• Compliance: Uphold workplace safety standards and act as a model for company policies and procedures. Ensure compliance with all operational guidelines and safety regulations.

Working Conditions: Work is performed with moderate physical effort is required and significant walking and standing is required for the majority of each shift. While this position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as, significant focus when completing paperwork, cash management or using the POS.

Employment Status: Full-Time: 35 hours per week on average. Must maintain open availability to meet the needs of the business and may be required to work more than 35 hours per week, including certain holidays and blackout dates.