Full Time Front Office Associate

Leon's Furniture; Burlington; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading home furnishings retailer in Burlington is seeking a customer-focused individual for sales processing and customer service. You will handle transactions, assist with deliveries, and train new staff. The ideal candidate should have strong communication skills, be organized, and maintain a positive attitude. Join a dynamic team and enjoy a generous employee discount along with other benefits.

Benefits

Employee discount program

Annual Profit Sharing

Family Benefits Plan Options

Qualifications

• Ability to communicate clearly, both written and orally.
• Strong problem solving and analytical skills.
• Ability to work collaboratively with fellow colleagues.

Responsibilities

• Process sales and payments for customers.
• Check emails and voicemails, follow up with customers.
• Confirm deliveries and update sales orders.
• Train new Office associates.

Skills

Clear communication

Friendly personality

Problem solving

Organizational skills

Collaborative teamwork

Customer interaction

Calm under pressure

Positive attitude

Job description

Overview

LOOKING FOR AN AMAZING CAREER OPPORTUNITY?WITH CANADA’S MOST SUCCESSFUL HOME FURNISHINGS RETAILER, THERE’S NO LIMIT TO WHERE YOU CAN GO!

To provide excellent service to customers via phone and in person, to accurately process sales and customer requests, to ensure accuracy and security of customer orders and payments, and to assist with administrative duties.

RESPONSIBILITIES

• Process sales and payments for customers, as well as other customer requests
• Check emails and voicemails, follow up with customers
• Process financing applications and follow up with Visa D and Easy Finance
• Confirm deliveries
• Call customers to set up deliveries and pick ups
• Train new Office associates
• Approve and balance cash drawer for approval by Home Office in GERS
• File daily reports and documents
• Print and distribute reports from previous business day
• Generate and finalize pick tickets
• Complete end-of-day procedures – phones to night service, turn off lights & monitors, ensure area is tidy
• Record and file applications & promissory notes
• Process A-Z finalized and voids
• Update sales orders comments for reprints
• Post finance plans, contact numbers around the office and sales floor
• Ensure that orders to be delivered are paid in full
• Performing various other duties, as assigned

REQUIREMENTS

• Ability to communicate clearly, both written and orally
• Fun, friendly, confident personality
• Strong problem solving and analytical skills
• Exceptional organizational skills
• Ability to work collaboratively with fellow colleagues
• Ability to interact professionally with our customers
• Ability to stay calm under pressure
• And most importantly, a POSITIVE ATTITUDE!

WHY LEON’S?

• On going training and development to ensure your success, including access to our internal training platform and extensive leadership development programs
• A fast‑paced, dynamic, and fun environment with a great team
• A generous employee discount program
• Partner discount programs
• Annual Profit Sharing
• Individual and Family Benefits Plan Options

ONE SIMPLE CLICK COULD CHANGE YOUR LIFE. APPLY NOW.