Full Time Assistant Manager - Canada - Crossiron Mills

Build-A-Bear Workshop Canada, LTD; CrossIron; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading specialty retail company in Alberta is seeking an Assistant Workshop Manager responsible for supporting operations, driving sales, and leading the team. Ideal candidates have 2+ years of management experience and a strong focus on customer experience. Responsibilities include team leadership, inventory management, and ensuring operational efficiency while promoting a positive environment. This role requires a proactive approach to sales and guest service.

Qualifications

• 2 years of store management experience in a customer-centric business, preferably in specialty retail.
• High school diploma required, with preference for an Associate’s degree in business or management.

Responsibilities

• Lead the team during shifts and ensure performance is at its best.
• Drive sales and guest service to meet sales targets.
• Maintain brand standards in merchandising displays and layouts.
• Ensure operational efficiencies and safety compliance.
• Oversee inventory management processes.

Skills

Team leadership

Sales strategy implementation

Customer service

Operational efficiency

Education

High school diploma

Associate’s degree in business or management

Job description

Overview

As an Assistant Workshop Manager at Build-A-Bear, you will support the store manager in all aspects of store operations, ensuring excellent guest service, efficient staff management, and effective execution of sales and marketing strategies. This role is vital in driving the store's success while maintaining a positive experience for guests and associates.

Responsibilities

• Lead and inspire your team during scheduled shifts, provide guidance, support, and feedback to ensure each team member performs at their best
• Drive sales by implementing effective strategies, motivating the team, and providing exceptional guest service to meet or exceed sales targets
• Ensure that all merchandising displays and layouts adhere to brand standards, creating an inviting and cohesive store environment
• Lead team to maintain operational efficiencies and adherence to store safety policies and procedures
• Oversee inventory management processes, including receiving, stocking, and inventory counts
• Assist in building and developing a high-performing team that delivers exceptional guest service

Required Qualifications

• 2 years of store management experience, with a proven, successful history in a customer-centric business, preferably in specialty retail
• High school diploma

Preferred Qualifications

• 2-4 years of store management experience, with a proven, successful history in a customer-centric business, preferably in specialty retail
• Associate’s (or higher) degree in business, management, or a related field

Behavioral Traits for Success

• Thrives in a “How Can I Help” environment
• Able to balance creativity and fun with dependability
• Connects with others to inspire results
• Exercises good judgment in ambiguous situations
• Displays strong initiative and self-direction
• Unites teams to deliver strong results
• Demonstrates ability to work in a dynamic and changing environment while remaining calm under pressure
• Leads with a confident extraverted style that can enliven, engage, and positively impact individuals and groups
• Maintains a positive outlook despite challenging circumstances

Working Environment

• Active retail store management requires the ability to sit, stand, and move around for at least eight hours a day
• Work environments include indoor / outdoor malls, strip centers, and other retail locations
• Ability to work a typical retail schedule including days, evenings, weekends, and holidays
• Lift 25 pounds

Your Performance Will Be Measured On

• Decision-making, judgment, and execution
• Consistently meeting financial objectives
• Ability to create an Experience First culture for guests and associates
• Talent management
• Consistent execution of operational standards
• Ability to foster team collaboration, communication, and performance
• Stakeholder feedback

This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Supervisors may assign additional functions and requirements as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment, and Build-A-Bear, Inc. reserves the right to change this job description and / or assign tasks for the employee to perform, as may deem appropriate.