front desk supervisor

Banff International Hostel; Banff; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic individual to oversee operations and coordinate activities at a bustling hostel. In this role, you will be responsible for managing staff, establishing work schedules, and ensuring customer service excellence. Your ability to assist clients with special needs and maintain operational continuity will be key to success. This position offers a unique opportunity to work in a vibrant environment, where every day brings new challenges and rewards. If you have a passion for hospitality and a knack for leadership, this role is perfect for you!

Qualifications

• 1-2 years of supervisory experience in a similar role.
• Proficient in coordinating activities and establishing work schedules.

Responsibilities

• Coordinate activities with other departments and establish work schedules.
• Hire and train staff, maintain operation of systems and equipment.

Skills

Co-ordination Skills

Report Preparation

Supervisory Skills

Customer Service

Education

Secondary (high) school graduation certificate

Tools

Computer Systems

Job description

Overview

Languages

English or French

Education

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Co-ordinate activities with other work units or departments
• Establish work schedules and procedures
• Perform same duties as workers supervised
• Prepare and submit reports
• Assist clients/guests with special needs
• Co-ordinate, assign and review work
• Hire and train staff in job duties, safety procedures and company policies
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
• Requisition materials and supplies

Supervision

• 1 to 2 people
• 3-4 people