Front Desk Guest Experience Specialist

GreenTech Resources Worldwide Canada; Regina; On-site; CAD 30,000 - 60,000; Full time

Job summary

A hospitality company in Regina is seeking Hotel Front Desk Clerks to manage guest check-ins and reservations. The role includes upselling services, managing bookings, and ensuring excellent customer service. Candidates should have 1-2 years of related experience and knowledge of hotel reservation software. A degree in hotel management is preferred. This position is full time and permanent, with a salary range of $14.50 - $17.50 per hour.

Qualifications

• 1-2 years of experience as a Front Desk Agent or similar position.
• Knowledge of hotel reservation software is essential.
• Strong communication and organizational skills required.

Responsibilities

• Complete check-in and check-out tasks.
• Manage phone and online reservations.
• Respond to client complaints professionally.

Skills

Communication skills

Organizational abilities

Hotel reservation software knowledge

Customer service experience

Education

Degree in hotel management preferred

Tools

Cloudbeds

RoomKeyPMS

Job description

A hospitality company in Regina is seeking Hotel Front Desk Clerks to manage guest check-ins and reservations. The role includes upselling services, managing bookings, and ensuring excellent customer service. Candidates should have 1-2 years of related experience and knowledge of hotel reservation software. A degree in hotel management is preferred. This position is full time and permanent, with a salary range of $14.50 - $17.50 per hour.