Front Desk Coordinator & Student Registrar / Coordonnateur de la rception et Registraire d'tudiants

Dermalogica; Montreal; On-site; CAD 50,000; Full time

Job summary

A skincare company in Montreal seeks a Front Desk & Student Coordinator to provide exceptional customer service and manage student activities. The role demands strong organizational skills, fluency in both French and English, and experience in retail. You will greet clients, manage appointments, and assist our teams in delivering a high-quality experience. This position includes flexible schedules, highlighting a fast-paced, dynamic work environment.

Qualifications

• Experience in customer service and retail is important.
• Must be dynamic, friendly, outgoing with strong multitasking ability.
• Marketing experience is a plus.

Responsibilities

• Greet clients and ensure a professional atmosphere.
• Manage POS booking software and schedule appointments.
• Educate clients on skincare products and process transactions.

Skills

Strong communication skills, written and verbal

Fluently bilingual French / English

Detail-oriented

Exceptional analytical and problem-solving skills

Flexible scheduling availability

Education

Skin Therapy qualification

Tools

Windows 365

POS systems

spa booking software

Job description

Overview

Salary : $50,000 / year

Dermalogica is looking for a Front Desk & Student Coordinator who will support and assist our Montreal Retail and Education teams. As the first point of contact, the Front Desk coordinator plays a vital role in delivering a welcoming, professional, and seamless experience for clients. This position combines customer service, administrative support, and retail responsibilities to ensure the smooth day-to-day operation of the skincare retail environment and our Education student experience.

What Youll Do

Client Experience

• Greet clients warmly and ensure a professional, personalized, and friendly atmosphere
• Check clients in / out efficiently and accurately
• Answer phone calls and respond to emails and inquiries in a timely, professional manner
• Offer refreshments and ensure clients feel comfortable while waiting
• Manage client flow to ensure timely service and minimal wait times

Appointment Scheduling & Coordination

• Manage POS booking software (Booker)
• Schedule, reschedule, or cancel appointments with accuracy
• Handle follow-ups for no-shows or cancellations
• Coordinate with skin therapists to ensure schedule alignment

Student Registrar

• Ensure student numbers are monitored and report with a consistent focus on meeting targets
• Proactively promote classes via the phone and direct student contact
• Be responsible for weekly & monthly student number analysis reports
• Identify trends affecting student attendance and implement marketing strategies to promote classes
• Update class booking system and department online website
• Assist with coordinating the distribution of class calendars

Retail Sales Support

• Educate clients about skincare products and recommend purchases
• Process retail transactions and maintain up-to-date knowledge of promotions, loyalty programs, and memberships
• Process payments, issue receipts, and handle gift card sales
• Balance cash, and manage the daily deposit
• Maintain retail displays : cleanliness, organization, and restocking
• Support inventory with management

Facility Maintenance

• Ensure front desk and reception area are clean, organized, and fully stocked
• Monitor cleanliness of waiting areas and treatment rooms as needed and report any maintenance

Key Skills & Requirements

• Marketing experience (an advantage)
• Skin Therapy qualification and industry experience (preferred)
• Strong communication skills, written and verbal
• Superior multi-tasking skills
• Fluently bilingual French / English is a must
• Knowledge of Windows 365, spa booking software and POS systems
• Detail-oriented with excellent organizational skills
• Ability to multitask in a fast-paced environment
• Passion for skincare, wellness, and customer service
• Exceptional analytical and problem-solving skills
• The ability to be proactive and use initiative
• Dynamic, friendly and outgoing personality, with a high level of communication skills
• Demonstrated ability to work as part of a team as well as being self-motivated and able to work unsupervised
• Flexible scheduling availability (including evenings / weekends) a must

Dermalogica continues to dominate the professional skin care industry with distribution in over 90 countries. Known worldwide as the premiere Skin Therapists choice for offering the most respected professional skin care line, we are also recognized for our renowned postgraduate education. Our entrepreneurial spirit, hands-on environment and fast-paced culture encourages employees to be their best, bringing innovative solutions to reach the skin care professional and consumer. We are highly energetic, passionate, and results oriented. You will find that Dermalogica is a very special place, with tremendous opportunities ahead for us, all building upon a record of achievement.

We thank all candidates for applying but only those that are qualified will be contacted. No agencies. Dermalogica is an equal opportunity employer. It prohibits discrimination based on age, ethnicity, disability, national origin, race, religion, gender, family status, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial, and local laws. Dermalogica is committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interview process, please let us know.

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