Front Desk Agent - The Bankers Alley Tapestry by Hilton

Hilton; Vaughan; On-site; CAD 41,000 - 55,000; Full time

Job summary

A leading global hospitality company is seeking Front Desk Agents for a full-time position at The Bankers Alley Hotel. Candidates should have a background in customer service and be ready to work flexible shifts, including overnight. Responsibilities include greeting guests, managing check-outs, and ensuring exceptional guest experiences. This is an entry-level role offering growth opportunities within a vibrant work environment.

Benefits

DailyPay access

Mental health resources

Best-in-Class Paid Time Off

Go Hilton travel program

Debt-Free Education

401K plan

Employee stock purchase program

Career growth and development

Recognition and rewards programs

Qualifications

• Comparable Front Desk experience or 6 months of customer service experience.
• Full availability to work the evolving hospitality schedule including overnight shifts.

Responsibilities

• Greet guests and complete the registration process.
• Assist guests with check-out and handle payments.
• Respond to guest inquiries and resolve issues.

Skills

Customer Focus

Teamwork

Integrity

Leadership

Adaptability

Job description

Overview

Front Desk Agent – The Bankers Alley Tapestry Collection by Hilton. The Bankers Alley Hotel Nashville is seeking 2 full-time Guest Service Agents to join the Front Office team. Our unique, art-filled hotel in downtown Nashville is near Broadway attractions, including Nissan Stadium, Bridgestone Arena, and the Ryman Auditorium.

The ideal candidate will have comparable Front Desk experience (preferably with Hilton) or a minimum of 6 months of customer service experience, and full availability to work the evolving hospitality schedule, which includes overnight shifts. This is an opportunity to begin a career in hospitality.

Shift Pattern

• One position is for PM shifts only, starting as early as 3:00 PM and ending as late as 11:30 PM. Availability for weekends and holidays is required.
• The second position has a split schedule with 3 MID shifts, as early as 11:00 AM–12:00 PM, and 2 overnight shifts starting at 11:00 PM and ending by 7:30 AM. Availability for weekends and holidays is required.

Benefits

• Access to pay when you need it through DailyPay
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: access to educational credentials through Guild Education
• 401K plan and company match
• Hilton Shares: employee stock purchase program (ESPP) with 15% discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Benefits vary by property and applicable terms

Responsibilities

• Greet guests and complete the registration process (input information, confirm guest details and rate, select rooms, code electronic keys, promote programs, provide welcome packets, and assist with luggage as needed)
• Assist guests with check-out (ensure rooms and services are correctly accounted, use the point-of-sale system, handle payments, process various forms of payment, convert currency, and process certificates)
• Demonstrate thorough knowledge of hotel information (room categories and rates, packages, promotions, local area, and general product knowledge) and answer guest questions
• Use up-selling techniques to promote hotel services and maximize occupancy
• Respond to guest inquiries and requests and resolve issues promptly and courteously
• Handle guest complaints, conduct research, and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

Qualifications & Attributes

• Hospitality – delivering exceptional guest experiences
• Integrity – doing the right thing, all the time
• Leadership – leading in the industry and communities
• Teamwork – being a team player
• Ownership – owning actions and decisions
• Now – operating with urgency and discipline
• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Work Environment

Hilton is a leading global hospitality company offering accommodations across brands and segments. Our vision is to fill the earth with the light and warmth of hospitality, uniting team members to create remarkable experiences every day.

Location & Schedule

Work Location: The Bankers Alley Hotel, Tapestry Collection by Hilton

Schedule: Full-time

Brand: Tapestry Collection by Hilton

Department: Guest Services, Operations, and Front Office

Employment type: Full-time

Seniority level: Entry level