Front Desk Agent - Full Time

Accor Hotels; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A prominent hospitality organization is seeking a Guest Agent for its iconic Fairmont Hotel in Vancouver. This role requires delivering exceptional service during the guest's journey, from check-in to departure. Candidates should have previous experience in a luxury hotel environment and strong communication skills. The position offers competitive pay starting from $26.20 per hour and comprehensive benefits, including meals and a pension plan. Join a dynamic team and help create lasting memories for guests in a historic setting.

Benefits

Competitive salary

Complimentary meals

Health insurance

Company-matched pension plan

Qualifications

• Previous guest-facing experience in a luxury hotel is a strong asset.
• Ability to communicate fluently in English; additional languages are a plus.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Deliver professional and proactive guest service.
• Check-in guests and respond to requests while enhancing their stay.
• Promote hotel facilities and loyalty program.

Skills

Service-focused personality

Strong communication skills

Accurate cash-handling skills

Attention to detail

Tools

Opera PMS

Job description

Company Description

Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are!

Job Description

Front Desk / Guest Agent

First impressions are everything. As a Guest Agent, you shape the guest journey from the moment of arrival to their next booking, transforming every interaction into a memorable experience. Build your career at our iconic heritage property, the Castle in the City, and be part of a world-renowned hotel where excellence meets opportunity. Your future starts here.

What’s in It for You

• An inclusive, empowering, and positive company culture where people are at the heart of everything we do
• The chance to have fun at work alongside passionate hospitality professionals who are committed to making the world a more welcoming place
• Competitive pay, starting at $26.20 per hour, with potential to increase to $32.76 after successful completion of the probationary period
• Complimentary meals during your shift through our Colleague Dining Program
• Comprehensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
• Company-matched pension plan, with the option to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Travel reimbursement for a TransLink monthly pass
• Complimentary hotel stay for newly hired colleagues with breakfast for two through our BE OUR GUEST program
• Colleague benefit card offering discounted room and food & beverage rates at Accor properties worldwide for you and your family
• The opportunity to work in a luxury hotel environment housed in a historic Vancouver landmark dating back to 1939
• Learning and development programs through our Academies designed to enhance your skills
• Opportunities to make a difference through our Corporate Social Responsibility initiatives

What You’ll Be Doing

• Consistently delivering thoughtful, professional, and proactive guest service
• Taking initiative to add a personalized experience
• Greeting, checking-in, responding to requests, and settling accounts while providing exceptional service
• Proudly promoting the hotel facilities and looking for opportunities to enhance a guest’s stay through up-selling
• Promoting our loyalty program and driving revenues by upselling guest experiences
• Following departmental policies, procedures, and service standards
• Maintaining a safe working environment and following all safety policies and procedures
• Performing other duties as required to ensure smooth operations

Qualifications

What We’re Looking For

• Previous experience working with Opera or a related property management system
• Luxury hotel experience is considered a strong asset
• Service-focused personality with previous experience in a guest-facing role
• Proven ability to deliver exceptional guest service while remaining calm, courteous, and professional in challenging situations
• Strong communication skills, with written, verbal, and comprehensive fluency in English; additional languages are an asset
• Ability to present oneself professionally and communicate articulately with guests and colleagues
• Keen attention to detail, strong organizational skills, and the ability to prioritize competing tasks effectively
• Accurate and efficient cash-handling skills
• Ability to work independently while also contributing positively to a team environment
• Highly responsible, reliable, and dependable
• Ability to work rotating and flexible schedules, including early mornings, late nights, overnight shifts, weekends, and holidays (essential requirement)

Physical Requirements of the Position

• Ability to stand and walk for extended periods throughout the shift
• Ability to frequently lift, carry, push, and pull items weighing up to 30 lbs
• Ability to kneel, bend, squat, and navigate stairs or ramps as required during daily operations

Additional Information

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. Discover the life that awaits you at Accor, visit https://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS