Front Desk Agent: Elevate Guest Experience

Hyatt Hotels; Calgary; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading hotel chain in Calgary is looking for a Front Desk Agent to ensure excellent guest experiences. The role involves checking guests in and out, addressing guest requests, and maintaining the lobby environment. Ideal candidates will have a background in hospitality or customer service, a strong work ethic, and exceptional communication skills. A commitment to teamwork and the ability to handle various shifts is required. This position offers a supportive work culture with opportunities for development and recognition.

Benefits

Competitive wages

Comprehensive benefits package

Training and development opportunities

Qualifications

• Previous experience in a customer service role in a hospitality operation.
• Outstanding work ethic and track record of reliability.
• Ability to work well under pressure and in a fast-paced environment.
• Physically able to lift or carry objects up to 40 pounds.

Responsibilities

• Provide high-quality service to guests.
• Check guests in and out efficiently.
• Handle guest issues and requests promptly.
• Keep lobby and desk area presentable.

Skills

Customer service

Problem-solving

Communication

Teamwork

Education

Hospitality or Tourism program graduate or degree holder

Job description

A leading hotel chain in Calgary is looking for a Front Desk Agent to ensure excellent guest experiences. The role involves checking guests in and out, addressing guest requests, and maintaining the lobby environment. Ideal candidates will have a background in hospitality or customer service, a strong work ethic, and exceptional communication skills. A commitment to teamwork and the ability to handle various shifts is required. This position offers a supportive work culture with opportunities for development and recognition.