front desk agent

Zainul and Shazma Holdings LTD 1997; Town of Hinton; On-site; CAD 30,000 - 40,000; Full time

Job summary

A hotel in Town of Hinton seeks a receptionist to manage guest services and reservations. Responsibilities include checking in guests, providing information about local attractions, and handling cash transactions. Candidates should possess a high school diploma and demonstrate strong interpersonal skills to thrive in a fast-paced environment.

Qualifications

• 1 year to less than 2 years of experience required.

Responsibilities

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Balance cash and complete balance sheets.

Skills

Client focus

Efficient interpersonal skills

Flexibility

Organized

Reliability

Team player

Education

Secondary (high) school graduation certificate

Job description

• Education : Secondary (high) school graduation certificate
• Experience : 1 year to less than 2 years

Work setting

• Hotel, motel, resort

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients / guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Work conditions and physical capabilities

• Fast-paced environment
• Standing for extended periods

Personal suitability

• Client focus
• Efficient interpersonal skills
• Flexibility
• Organized
• Reliability
• Team player
• Are you currently legally able to work in Canada?