Food & Beverage Supervisor (Temporary Maternity Leave) - Hilton Garden Inn & Homewood Suites Ot[...]

Concord Hospitality Enterprises Company; Ottawa; On-site; CAD 43,000 - 52,000; Full time

Job summary

A leading hospitality firm in Ottawa is seeking a Food & Beverage Supervisor for a temporary maternity leave role. You'll oversee daily F&B activities to ensure exceptional service and compliance with high standards. The ideal candidate will have supervisory experience, strong banquet skills, and a commitment to guest service. This position offers competitive wages and a comprehensive benefits package, supporting a collaborative and engaging work environment.

Benefits

Competitive wages

Comprehensive benefit package

Tuition assistance

Discounted room rates

Training & development opportunities

Qualifications

• 2 years of supervisory experience in a high-end establishment.
• Strong discernment with a high degree of confidentiality.
• Must be able to work flexible hours including weekdays, nights and weekends.

Responsibilities

• Provide active supervision and leadership to the service team.
• Lead and execute restaurant, banquet, and catering functions.
• Address guest and team concerns promptly and professionally.

Skills

Supervisory experience

Banquet and catering expertise

Communication skills

Customer service orientation

Education

Smart Serve Certification

Tools

POS system (Micros)

Job description

We are hiring a Food & Beverage Supervisor (Temporary Maternity Leave)!

As a Hotel Food & Beverage Supervisor, you will play a pivotal role in delivering exceptional guest experiences through the seamless operation of the hotel's dining outlets & event space. You will oversee daily F&B activities, ensuring high standards of service, hygiene, and efficiency across restaurants, bars, Call & Collect service, and banquet operations. Your leadership will inspire and guide the F&B team to consistently exceed guest expectations while maintaining profitability and compliance with brand standards.

Responsibilities

• Provide active supervision and leadership to the service team, promoting a culture of excellence and accountability.
• Conduct daily shift briefings and participate in operational meetings to align service goals and staffing needs.
• Lead and execute restaurant, banquet, and catering functions with precision and professionalism.
• Deliver personalized service to Hilton Honors members and guests, acknowledging them by name whenever possible.
• Ensure restaurant, bar and meeting space are consistently set up and maintained according to hotel standards.
• Oversee training and development of associates in alignment with hotel's service protocols.
• Demonstrate strong leadership, team-building, and interpersonal skills to foster a collaborative work environment.
• Maintain effective cross-departmental relationships to support seamless hotel operations.
• Monitor and uphold superior cleanliness and presentation in the restaurant, lounge, and meeting spaces.
• Manage the daily pass-over report process to ensure continuity and communication across shifts.
• Address guest and team concerns promptly, professionally, and efficiently.
• Enforce health and safety regulations in all departmental activities, ensuring full compliance.
• Maintain open verbal and written communication between management and associates.
• Provide coaching, performance feedback, and disciplinary action when necessary.
• Ensure associates have access to the tools and equipment needed to perform their roles effectively.
• Take immediate action to resolve operational issues as they arise.
• Participate in BEO (Banquet Event Order) meetings and communicate relevant details to the team and stakeholders.
• Ensure all food is of high quality, properly prepared, and efficiently delivered to all outlets.
• Support all areas of food service and assist in other hotel departments as needed.

Requirements

• 2 years of supervisory experience in a high-end establishment.
• Strong banquet and catering experience
• Exceptional knowledge and passion of food & beverage.
• Have an out-going personality, a polished image and exceptional communication skills; emphasis on professional, seamless guest service
• Strong discernment with a high degree of confidentiality
• Strong communication skills; supporting and encouraging a team-focused work environment
• Must be able to work flexible hours including weekdays, nights and weekends
• Smart Serve Certification is required
• Experience using a client information database and POS system (Micros experience is a preferred asset)
• Able to lift, push and pull, and carry up to 50 lbs
• Able to stand for long periods of time

Here are some reasons our associates like working for us:

Benefits

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.

Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Salary

$51, 643.00 CAD/Year

Artificial Intelligence (AI) is not used to screen, assess and select applicants.