Food + Beverage Supervisor

The Drake; Central Ontario; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading hospitality establishment in Ontario is seeking a passionate Food + Beverage Supervisor for a seasonal position with potential for long-term employment. You will oversee high-volume floor operations, providing outstanding guest experiences, team leadership, and adherence to safety standards. Ideal candidates possess strong food + beverage knowledge, managerial experience, and excellent communication skills. Join a team that values development opportunities and inclusiveness in the workplace.

Benefits

Competitive compensation

Employee discounts

Training + development support

Qualifications

• 1-2 years of front of house experience in a high volume dining environment.
• Experience as a trainer and mentor for staff teams.
• Extensive knowledge of food and beverage.

Responsibilities

• Manage floor operations and ensure a high level of guest service.
• Coach and lead frontline staff to follow operational standards.
• Address guest concerns with professionalism and urgency.

Skills

Operational excellence in a high-volume business

Food + beverage service

Team leadership

Communication skills

Time management

Education

WSET or similar certification

Tools

Open Table

Microsoft Office

Job description

The FOOD + BEVERAGE SUPERVISOR position provides a unique opportunity for passionate hospitality professionals who are looking to build experience towards their ongoing career development, and build the foundations of supervising and leading in a high-volume, guest-focused environment.

This role involves floor management in a very busy and fast-paced environment, team coaching + leadership, and effective execution of administrative duties, while providing a superior level of guest engagement and experience.

We are seeking a candidate with a passion for hospitality, combination of skills and experience that include operational excellence in a high-volume business, as well as a proven track record for outstanding food + beverage service, staff management, safety + compliance, a solid understanding of event execution, reservation systems and team leadership.

Reporting to the Assistant General Manager, you will be responsible for supervising F+B operations.

Please note: This is a seasonal position with the opportunity for long-term employment, based on performance and evolving business needs.

Responsibilities

While on shift your role will include, but not be limited to:

• Understanding, adhering to and executing all F+B operational policies + procedures, standards and training programs
• Providing hands-on leadership and guidance to frontline staff to ensure smooth, efficient day-to-day operations and a consistently high level of guest service.
• Proactively managing floor operations, addressing any guest concerns or service challenges with professionalism and urgency to uphold the brand’s standard of excellence.
• Fostering a positive, collaborative, and team-focused environment, while motivating staff and encouraging accountability, communication, and growth.
• Completing light administrative duties as required, supporting the operational needs of the department and assisting with documentation, reporting, and communication as needed.
• Ensuring a unique and genuine guest experience by empowering staff to resolve issues, while acting as a supportive and active leader who will manage situations as they evolve
• Monitoring and managing service, quality, health + safety and cleanliness
• Ensuring that AGCO, municipal and provincial laws are being adhered to
• Working in tandem with the host team to ensure all reservations are input correctly and honored in a timely fashion and making sure that the reservation book is being utilized correctly to maximize sales whilst balancing guest satisfaction and comfort

• 1-2 years of progressive front of house experience in a high volume fine or casual dining environment

• Previous experience as a trainer and able to mentor to large staff teams
• Extensive food + beverage knowledge a must
• Experience working in various FOH restaurant roles a bonus
• WSET or similar certification preferable
• Experience with Open Table, Silverware, Microsoft Office and Outlook is a bonus
• Experience in dealing with multiple departments as it relates to the running of a restaurant e.g. marketing, R+M, finance etc.,
• Demonstrated patience, tact and diplomacy while leading and working alongside a diverse team of industry professionals
• Ability to multi-task, remain cool and keep up in a fast paced environment
• Excellent interpersonal and communication experience, both verbal & written
• Flexible to work early mornings and weekends and holidays
• Smart serve certified
• Good time management skills to balance both administrative tasks and floor management
• Demonstrate a drive and motivation for professional development
• Ability to follow up and follow through with assigned tasks and deadlines to completion

Benefits

We pride ourselves in providing strong leadership and development opportunities for passionate hospitality professionals who are looking to build rewarding, long-term careers. Drake offers a competitive compensation and benefits package, employee discounts, training + development support and many other unique perks as a part of joining the Drake team.

The Drake is an equal opportunity employer. We are committed to fostering a positive, supportive, and creative environment at Drake Hotel Properties that promotes equity, inclusiveness and diversity. We welcome job applications from candidates of all backgrounds including, but not limited to, BIPOC (Black, Indigenous, People of Colour); refugees, newcomers and immigrant persons; 2SLGBTQIA+ and gender non-binary persons, and persons with disabilities. Please advise us of any accommodations needed to ensure you can access and complete the submissions process.