Flight Centre - Product Owner, Global CRM - Toronto, Canada

StudentUniverse; Canada; On-site; CAD 110,000 - 132,000; Full time

Job summary

A leading travel retail company is seeking a Product Owner for their Global CRM platform in Toronto, Canada. This role focuses on driving the strategic development and optimization of the Salesforce platform, emphasizing Sales Cloud capabilities. The successful candidate must possess proven Salesforce expertise and strong stakeholder management skills. The company offers a competitive salary of $110,000 to $132,000, along with extensive perks including generous paid time off and diverse employee benefits.

Benefits

Generous paid time off policy

Health & Wellness Programs

Career growth opportunities

Diversity, Equity & Inclusion initiatives

Qualifications

• Proven experience in product management methodologies and best practices.
• Expertise across Salesforce platform capabilities, emphasizing Sales Cloud.
• Ability to translate business requirements into technical specifications.

Responsibilities

• Define and implement a vision for the Global CRM Salesforce platform.
• Identify and integrate AI-driven capabilities.
• Monitor platform performance metrics and user satisfaction.

Skills

Product management methodologies

Salesforce platform expertise

Sales Cloud functional knowledge

AI-enabled processes

Stakeholder management

Tools

Salesforce

Salesforce Marketing Cloud

Gong

Job description

Product Owner, Global CRM

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company‑owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company‑owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

Job no: 529094
Brand: Product and Technology
Work type: Full time
Location: Ontario
Categories: Digital and Technology, Project and Program Management

About The Opportunity

The primary purpose of this role is to help lead the strategic development and optimization of the Global CRM platform (mainly based on Salesforce) within FCTG Corporate, with a strong focus on driving process modernization, technological innovation, and AI‑enabled solutions. As Product Owner, you will collaborate with the global leadership, process owners, platform users, and the product team to formulate and help prioritize a strategic roadmap that enhances user experience, productivity and efficiency across the organization, with particular focus on Sales Cloud capabilities and functionality.

Key Responsibilities

• Partner with global business stakeholders to define and implement a vision for the Global CRM Salesforce platform
• Identify and integrate AI‑driven capabilities to enhance platform performance and user experience
• Build effective stakeholder relationships across all levels of the organization, including Sales Cloud users and business stakeholders
• Drive adoption of existing Salesforce capabilities and emerging technological capabilities
• Serve as the voice of the customer, engaging with technical teams to ensure platform functionality aligns with user needs across the Salesforce ecosystem
• Monitor platform performance metrics and user satisfaction, including Sales Cloud adoption and utilization metrics
• Implement business process automation that improves efficiency and effectiveness leveraging Sales Cloud and related tools

Experience & Qualifications

• Proven experience in product management methodologies and best practices
• Broad expertise across Salesforce platform capabilities, specialising in Sales Cloud functionality
• Experience with Sales Cloud implementation, configuration, and optimization
• Experience with Salesforce Marketing Cloud Account Engagement (formerly Pardot) for lead management and marketing automation integration
• Understanding of Salesforce Revenue Cloud capabilities and customer implementation
• Experience with integrated sales enablement and conversation intelligence tools such as Gong, Highspot, or similar platforms
• Ability to translate business requirements into technical specifications with strength in Sales Cloud configuration
• Strong understanding of AI enabled processes
• Strong stakeholder management and communication skills
• Solid knowledge of Sales Cloud, Marketing Cloud, Marketing Cloud Account Engagement, Revenue Cloud, and related Salesforce products

Work Perks! - What’s in it for you

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold‑certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include

• Generous paid time off policy
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Group benefits including extended health care, dental and vision, gender affirming care, fertility care
• Insurance including life, AD&D, critical illness, long term disability
• Employee Assistance Program
• RRSP/RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

Location – Toronto, Canada

If this sounds like the opportunity you have been waiting for then APPLY NOW.

For this position, we anticipate offering an annual salary of $110,000- $132,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

This posting reflects an active vacancy that we are currently seeking to fill.

We welcome applications from candidates with diverse experiences.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

As part of our recruitment process, AI tools may assist in the screening and assessment of applications. Final hiring decisions are made by our recruitment team and hiring managers.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier‑free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at [e-mail]

• 🏆 Travel Weekly Magellan Awards: Silver Winner (2023)
• 🌟 GBTA WINiT Top 50 Award Recipients (2018–2025)
• 💫 CHHR: 5-Star DE&I Employer (2023, 2024)
• 🌍 Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–25)
• 📰 Newsweek: America’s Greatest Workplaces for Diversity (2024)
• 💛 Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)
• ✈️ OutThere Awards: Inclusive Travel Finalist (2025)
• 🏅 Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)