Financial Advisor Assistant

Tradex Management Inc.; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A mutual fund management company in Ottawa is seeking an Advisor Assistant for a six-month contract with a possibility for full-time. The role involves assisting Investment Advisers, customer service, maintaining client files, and participating in marketing efforts. Candidates should have a degree or equivalent experience, be detail-oriented, tech-savvy, and possess strong communication skills. The position requires in-person work, with a pay range of $21.50-$23.00 per hour for 37.5 hours per week.

Qualifications

• Working knowledge of Microsoft Office for communication and tasks.
• Ability to communicate effectively with clients both verbally and in writing.
• Organizational skills to manage time and tasks efficiently.
• Detail-oriented to maintain accuracy in client information and documents.
• Bilingualism is preferred for client communications.

Responsibilities

• Assist Investment Advisers and provide customer service.
• Prepare portfolio reviews and maintain client files.
• Maintain wealth management software and reconcile exceptions.
• Participate in marketing efforts and prepare materials.
• Request information from clients for account management.
• Communicate with clients regarding their accounts and trades.
• Support administrative functions for office management.

Skills

Microsoft Office (Teams, Outlook, Excel)

Client communication skills

Detail orientation

Time management

Bilingualism

Education

University or community college degree or equivalent experience

Job description

Tradex Management Inc. is a mutual fund management company and mutual fund dealer with over $500 million in assets under administration. It was created in 1960 and is registered by the Ontario Securities Commission, Autorité des marches financiers (Quebec) and is also a Member of the Canadian Investment Regulatory Organization. Tradex currently has 11 full-time salaried employees. For more information on Tradex see Tradex is seeking to employ an Advisor Assistant on a six month contract with possibility of becoming full-time at its head office in Ottawa. The individual will work closely with Tradex's senior Investment Advisers and existing advisor assistants in every facet of their work.

Overview

This position will be of interest to individuals who :

• Understanding of financial services industry
• Have a university or community college degree or equivalent experience and who have a keen interest in financial markets and working in the financial industry
• Adaptable and tech-savvy, with a strong willingness to learn and embrace new digital tools and platforms that support our financial services
• Able to adapt to evolving technology and programs
• Enjoy working in a team environment and who are more than willing to "pitch in and contribute" on a daily basis in a wide variety of tasks from the very important to the more mundane

Responsibilities and Duties

• Assist Investment Advisers and existing assistants in the performance of their duties and provide customer service
• Participate in the preparation of portfolio reviews, client forms, monthly & quarterly reports and assist in maintaining electronic client files
• Maintain the wealth management software / dealer back office software including identifying and reconciling exceptions through FundServ and update internal database systems
• Assist in marketing efforts and material creation including preparing direct mail kits and following up on leads and referrals
• Request information and documentation from clients to open an account or to update the data in their account as per the industry regulatory requirements
• Follow up on client trades with other mutual fund companies, trust companies, etc. to ensure proper settlement and delivery
• Contact clients when needed to discuss items that may be relevant to the account
• Receive and review incoming mail, e-mail and telephone calls relating to client accounts and respond as appropriate
• Participate in client meetings, presentations and written communications with clients
• Gather research and product information from internal and external sources
• Prepare client statements and other like documentation
• In addition, the incumbent will participate in a wide range of administrative and other activities associated with the operation and management of a small, not-for-profit, progressive company such as Tradex.

Qualifications and Skills

• Working knowledge of Microsoft Office (Teams, Outlook, Excel, etc.)
• Knowledge and skills for successful communication with clients and collection of accurate information
• Written and verbal communication with clients and collection of accurate information
• Written and verbal communication skills sufficient to provide clear information to colleagues and clients while conveying messages of varying complexity in a professional manner
• Time management skills sufficient to schedule and complete work within established timeframes, while accommodating changing priorities
• Maintaining current knowledge of policies, procedures, practices and tools within a dynamic environment of change
• Highly organized, detail oriented
• Bilingualism preferred

Hours: 8:00 AM - 4:00 PM

Job Types: Full-time, Fixed term contract

Contract length: 6 months

Pay: $21.50-$23.00 per hour

Expected hours: 37.5 per week

Work Location: In person