Field Services Techician

Randstad Canada; Montreal (administrative region); On-site; CAD 55,000 - 70,000; Full time

Job summary

A leading logistics and healthcare supply chain company located in Montreal is seeking a Field Services Technician. The role involves providing technical support, troubleshooting hardware, and managing software platforms. Candidates should have a degree in computer science or equivalent experience, along with mandatory bilingual skills in English and French. The position is fully onsite, and it's essential to assist staff with IT issues while maintaining a courteous demeanor. This is a full-time role with a 40-hour workweek, Monday to Friday.

Benefits

Laptop and peripherals provided

Qualifications

• Degree in computer science or equivalent experience/education.
• At least 1 year in a help desk/field services support role (1-2 years preferred).
• Mandatory bilingual in English and French with strong verbal and written skills.

Responsibilities

• Provide 2nd level support for IT issues.
• Maintain, troubleshoot, and repair technical infrastructure.
• Manage and support Windows desktop platforms in an Active Directory environment.

Skills

Bilingual in English and French

Technical support

Troubleshooting Windows platforms

Hardware maintenance

User assistance

Education

Degree in computer science or equivalent

Tools

ServiceNow

Job description

This Logistics and Healthcare Supply Chain industry leader in Montreal is looking for a Field Services Technician.

Additional Information:

• Contract: In consultation
• Start date: As soon as possible
• Schedule: 40h / week (Monday to Friday, may require after-hours shifts)
• Status: Fully Onsite
• Equipment: Laptop and peripherals provided

Advantages

• ...........................................................TBD ........................................................................................

Responsibilities

• Here are the responsibilities for this Field Services Technician at this Logistics and Healthcare Supply Chain leader in Montreal:
• Technical Support & Resolution: Serve as the line of support for all IT issues within the area, providing 2nd level support including research and resolution for technical problems. Respond to tickets, calls, and face-to-face requests.
• Hardware Maintenance: Maintain, troubleshoot, and repair technical infrastructure including desktops, laptops, RF guns, thermal printers, and MacOS devices.
• Software & OS Support: Manage and support Windows desktop platforms in an Active Directory environment, including MS Office Suite and vendor critical security patches.
• Asset & Vendor Management: Manage infrastructure assets (software licenses, keys, hardware leases, inventory) and serve as the IT Liaison to external partners and vendors for break/fix and maintenance.
• User Assistance: Work to assist staff to resolve technical issues and provide courteous, knowledgeable assistance, ensuring appropriate usage of information systems.

Qualifications

• Here are the qualifications required for this Field Services Technician at this Logistics and Healthcare Supply Chain leader in Montreal:
• Education: Degree in computer science (or equivalent experience/education).
• Experience: At least 1 year in a help desk/field services support role (1-2 years preferred).
• Language Skills: Mandatory Bilingual in English and French with strong verbal and written skills in both.
• Technical Proficiency: Demonstrated experience configuring and troubleshooting Windows platforms, Active Directory, and MS Office (specifically Outlook configuration/Exchange).
• Hardware Knowledge: Familiarity with LAN/WAN/Wireless, and ability to troubleshoot specific hardware like RF guns and thermal printers.
• Physical Requirements: Ability to lift and carry computers, monitors, and printers, and ability to move about to accomplish tasks (walking, standing, stairs).
• Systems: Familiarity with systems of record, preferably ServiceNow.

Contact Information

Account Manager

438.304.3592

Commitment to Diversity and Inclusion

Randstad Digital is committed to fostering a workforce that is representative of all populations in Canada. We are therefore committed to developing and implementing strategies to promote equity, diversity, and inclusion in all areas of our business by reviewing our internal policies, practices, and systems throughout the life cycle of our workforce, including recruitment, retention, and advancement for all individuals. In addition to our strong commitment to human rights principles, we are committed to taking positive steps to influence change to ensure that all individuals can participate in the workplace without barriers, systemic or otherwise, especially for equity-seeking groups that are generally underrepresented in the Canadian workforce, including people who identify as women or non-binary/gender non-conforming, Aboriginal Peoples and communities, people with disabilities (visible and invisible), visible minorities, racialized people, and LGBTQ2+ communities.

Randstad Digital is committed to creating and maintaining an inclusive and accessible workplace for all applicants and employees by supporting their accessibility and accommodation needs throughout the employment life cycle. We ask that all applicants identify their accommodation needs by emailing to ensure their ability to fully participate in the interview process.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase equity, diversity, and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention, and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups, and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to ensure their ability to fully participate in the interview process.