Field Service Technician

Total Power Limited; City of Langley; On-site; CAD 60,000 - 80,000; Full time

Job summary

A regional power services company in Metro Vancouver is looking for a Generator Field Service Technician with over 3 years of experience. The role involves emergency service and maintenance of generators, along with testing and troubleshooting electrical systems. Candidates should have strong customer service skills and comfort with after-hours on-call duties. The position offers comprehensive medical benefits, RRSP matching, and opportunities for professional development.

Benefits

Comprehensive medical, dental, and vision benefits

Employer RRSP matching program

Tuition reimbursement and professional development opportunities

Company vehicle for select roles

Paid time off and statutory holidays

Qualifications

• Minimum 3 years' experience as a generator field service technician.
• A valid BC driver's license in good standing.
• Comfortable with after-hours on-call work.

Responsibilities

• Perform emergency service and preventative maintenance for generators.
• Test and verify operations of electrical components.
• Build strong customer relationships through professional communication.

Skills

Generator field service experience

Customer service skills

Electrical system knowledge

Mechanical troubleshooting skills

MS Office proficiency

Time management skills

Education

Power Generation Diploma or Mechanic Certification

Licensed Electrician

Job description

What You’ll Do – The Role

• Perform emergency service, preventative maintenance, repairs, troubleshooting, and instruction for customer generators as efficiently as possible.
• Test, measure, and verify electrical component operations, including energized components and electrical fields.
• Program, test, and connect transfer switches.
• Program, test, and trouble shoot both generators set and synchronizing controls system.
• Conduct startups and load bank tests as required.
• Operate / diagnose engine driven gensets powered by diesel or natural gas.
• Build strong customer relationships by engaging in positive, professional communications.
• Maintain all company tools and materials, including an accurate inventory of parts.
• Communicate with the Supervisor on all aspects of service.
• Complete required service and equipment performance reports as required.

What You Need

• Minimum 3 years’ experience as a generator field service technician.
• College-level Power Generation Diploma, Certified Mechanic with electrical skills or Licensed Electrician with mechanical skills preferred.
• A valid BC driver's license in good standing.
• Working knowledge of D/C and A/C electrical systems.
• Mechanical, engine, and electrical trouble shooting skills.
• Superior customer service skills and track record.
• Professional verbal and written communication skills.
• Comfortable using MS Office suite including Outlook suite.
• Strong time management skills.
• The ability to work efficiently with minimal supervision.

Working Conditions

• After hours On-Call – Required.
• Heavy lifting and physical exertion is required.
• Ability to work irregular hours / overtime.
• Full time position plus approved OT.
• Willing to work locally and throughout the Province of British Colombia.
• Occasional travel will be required. A valid passport and ability to enter the US for factory training may be required on occasion.
• In the case of a power outage or declared State of Emergency by any level of Government, be available for work.

We Offer

• Comprehensive medical, dental, and vision benefits.
• Employer RRSP matching program.
• Health & wellness spending accounts and Employee Assistance Program.
• Paid time off and statutory holidays.
• Tuition reimbursement and professional development opportunities.
• Company vehicle for select roles and on-site parking.