Field Service Technician

Total Power Limited; Campbell River; On-site; CAD 60,000 - 80,000; Full time

Job summary

A reputable power services company seeks a Generator Field Service Technician in Campbell River, Canada. The ideal candidate has at least 3 years of experience, strong troubleshooting skills, and a Power Generation Diploma. Responsibilities include conducting maintenance, testing electrical systems, and building customer relationships. Physical exertion and after-hours on-call work are required. This is a full-time position with occasional travel throughout British Columbia.

Qualifications

• Minimum 3 years’ experience as a generator field service technician.
• College-level Power Generation Diploma, Certified Mechanic or Licensed Electrician preferred.
• Working knowledge of D/C and A/C electrical systems.

Responsibilities

• Perform emergency service and preventative maintenance for generators.
• Test and verify electrical component operations.
• Build strong customer relationships through positive communications.

Skills

Generator field service experience

Customer service skills

Troubleshooting skills

Mechanical and electrical knowledge

Time management skills

Education

Power Generation Diploma or equivalent

Job description

What You’ll Do – The Role

• Perform emergency service, preventative maintenance, repairs, troubleshooting, and instruction for customer generators as efficiently as possible.
• Test, measure, and verify electrical component operations, including energized components and electrical fields.
• Program, test, and connect transfer switches.
• Program, test, and trouble shoot both generators set and synchronizing controls system.
• Conduct startups and load bank tests as required.
• Operate / diagnose engine driven gensets powered by diesel or natural gas.
• Build strong customer relationships by engaging in positive, professional communications.
• Maintain all company tools and materials, including an accurate inventory of parts.
• Communicate with the Supervisor on all aspects of service.
• Complete required service and equipment performance reports as required.

What You Need

• Minimum 3 years’ experience as a generator field service technician.
• College-level Power Generation Diploma, Certified Mechanic with electrical skills or Licensed Electrician with mechanical skills preferred.
• A valid driver's license in good standing.
• Working knowledge of D/C and A/C electrical systems.
• Mechanical, engine, and electrical trouble shooting skills.
• Superior customer service skills and track record.
• Professional verbal and written communication skills.
• Comfortable using MS Office suite including Outlook suite.
• Strong time management skills.
• The ability to work efficiently with minimal supervision.

Working Conditions

• After hours On-Call – Required
• Heavy lifting and physical exertion is required
• Ability to work irregular hours / overtime
• Full time position plus approved OT
• Willing to work locally and throughout the Province of British Columbia
• Occasional travel will be required. A valid passport and ability to enter the US for factory training may be required on occasion.
• In the case of a power outage or declared State of Emergency by any level of Government, be available for work.