Field Service Tech

TEEMA Solutions Group; Ottawa; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading office solutions provider in Ottawa is seeking individuals with a background in troubleshooting and repairing printers to join their team. This role offers competitive earnings, performance-based incentives, and opportunities for professional development. Candidates should possess strong technical skills, be able to work independently, and enjoy interacting with clients. A valid driver’s license is required along with the ability to lift 45 lbs. Travel within the Ottawa/Gatineau area is also necessary.

Benefits

Flexible work environment

Company vehicle provided

Training opportunities

Qualifications

• Strong troubleshooting and critical thinking skills; willingness to learn.
• Previous experience troubleshooting and repairing MFP devices is required.
• Knowledge of using diagnostic tools, service aids, and product documentation.

Responsibilities

• Troubleshoot, repair and install printers and provide technical assistance.
• Resolve issues for clients via phone, in person, email, or remote login.
• Recommend hardware and software improvements for optimal printer functionality.

Skills

Troubleshooting

Technical assistance

Critical thinking

People skills

Diagnostic tools usage

Education

College diploma or University degree

Tools

MS Office

Job description

Job Description

Job Description

Invest In Yourself & Grow With Digital Business Systems Inc.

If you want to work for one of Canada’s largest office printer / copier supplier, get access to world‑class training, and develop your natural skills, with competitive earnings, we want to hear from you! Digital Business Systems is currently interviewing high‑potential candidates to join our team. Every day, we’ll teach you something new to maximize your earning potential and earn a competitive base salary with Bonuses.

Why Work With Digital Business Systems

• You’ll have immediate high earning potential, plus performance‑based incentives
• You’ll get career growth opportunities and ongoing professional development
• Develop and sharpen your professional and technical skills with world class training
• Enjoy a flexible work environment once you’re fully trained and producing great results
• Join a high energy, empowering culture

Daily Responsibilities & How You’ll Succeed

• Troubleshoot, repair and install printers and provide technical assistance with computer software pertaining to printer installations
• Resolve issues for clients via phone, in person, email, or remote login
• Recommend hardware and software improvements for optimal printer functionality
• Track customer issues and resolutions

Qualifications

• Previous experience troubleshooting and repairing of MFP devices is required
• Previous experience on Production printer repair is an asset but not required
• Previous experience in IT is an asset.
• Strong troubleshooting and critical thinking skills; willingness to learn
• Printer / copier and laptop / desktop experience, technical training, or equivalent combination of education and technical experience.
• Knowledge of using diagnostic tools, service aids, and product documentation, to assess and resolve equipment and system failures
• Ability to maintain and complete accurate records and processing of paperwork.
• We work in a team, however you must be able to work independently when at a customer location and follow processes. Remote support is available if needed.
• Vehicle, phone, and laptop provided - must have valid G driver's license. You will be required to travel within Ottawa / Gatineau and surrounding areas
• Travel expenses will be covered (ie. company car, gas and insurance)
• Must be able to lift 45lbs

Requirements (if you’ve got these, we want to speak with you)

• Valid driver’s license
• Excellent people skills! You love meeting new people and can easily establish relationships
• You’ve got computer skills (MS Office, Excel, Outlook, Word, PowerPoint, etc.)
• A College diploma or University degree would be an asset but not required
• Previous technical experience with printers or a recent graduate with technical knowledge
• English fluency is mandatory and French is an asset, you must be eligible to work in Canada

We thank all applicants for their interest, but only those selected for an interview will be contacted.