Field Service Manager

Williams Machinery; Surrey; On-site; CAD 100,000 - 120,000; Full time

Job summary

A reputable machinery service provider in Surrey seeks a skilled individual to lead its Service Department. This role is perfect for a people-focused problem solver with 3-5 years of supervisory experience and a passion for customer service. Responsibilities include mentoring a team, managing service operations, and communicating directly with customers. The company offers a competitive salary, a flexible schedule, and opportunities for professional growth in a stable work environment.

Benefits

Competitive salary

Company vehicle provided

Comprehensive benefits package

Employee Assistance Program

RRSP matching

Paid vacation

Employee recognition programs

Professional growth opportunities

Flexible Monday–Friday schedule

Qualifications

• 3-5 years in a supervisory or service management role is essential.
• Strong diagnostic skills in LPG, diesel, hydraulics, and electrics.
• Valid driver’s license with a clean driving record required.

Responsibilities

• Lead and mentor a team of service technicians to enhance productivity.
• Manage billing, warranty processes, and service operations to reach targets.
• Maintain budgets and ensure a safe, clean work environment.

Skills

Supervisory skills

Heavy Duty mechanics

Customer service

Problem-solving

Team development

Education

Journeyman/Red Seal certification

Tools

Diagnostic tools for LPG, diesel, hydraulics

Job description

Join a team recognized as a Platinum Certified Canada’s Best Managed Company and one of BC’s Top Employers. Part of Wesgroup Equipment, Williams Machinery has proudly supported BC industries for over 100 years through reliable equipment, exceptional service, and trusted safety training.

We’re looking for a People-Focused Problem Solver to lead our Service Department and help deliver outstanding customer experiences, strong team engagement, and profitable growth.

Total Rewards

• Competitive Pay that recognizes your skills and contributions:
  • Salary: $100,000 - 120,000 per year
• Company vehicle provided for work-related travel
• Comprehensive benefits package including extended health and dental coverage, plus Health and Lifestyle Spending Accounts to support your wellness and personal goals
• Employee Assistance Program (EAP) providing confidential mental health and life support
• RRSP matching plan to help you build your financial future
• Paid vacation so you can recharge and enjoy life outside of work
• Employee recognition programs celebrating excellence:
  • Monthly GRIT Awards – peer-nominated recognition for outstanding effort
  • Annual TRUE GRIT Award – winners earn an exclusive vacation with the CEO and fellow recipients

• Employee green car benefit – eligible employees may apply for a $2,000 benefit toward purchasing a new personal electric vehicle for themselves or their immediate family.
• Professional growth and development opportunities through training and peer learning
• Supportive, positive work culture with team events and genuine collaboration
• Comfortable workspace with coffee, tea, snacks, and a welcoming lunchroom
• Flexible Monday–Friday schedule that promotes a healthy work-life balance
• Career stability and job security within a growing, value-driven organization

What You’ll Do

• Lead and mentor a team of service technicians, driving productivity, safety, and teamwork.
• Manage scheduling, billing, warranty processes, and service operations to hit monthly targets.
• Communicate directly with customers on repairs, timelines, and accurate costing.
• Support technicians with OEM technical guidance and ensure training requirements are met.
• Maintain budgets, tools, software, and a safe, clean work environment.
• Seek opportunities to improve service operations and grow our business.
• Partner with HR on staffing, performance reviews, coaching, and succession planning.

What You Bring

• 3-5 years in a supervisory or service management role.
• Journeyman/Red Seal in Heavy Duty, Commercial Transport, Automotive, or related.
• Strong diagnostic skills: LPG, diesel, hydraulics, electrics, and industrial trucks.
• A passion for customer service, team development, communication, and problem-solving.
• A proactive, organized leader who takes ownership and delivers results.
• Valid driver’s license and clean driving record.

Our Values

Build trust. Be a team player. Be customer focused. Support community. Deliver results.

Schedule: Monday–Friday, 40 hours/week based out of Surrey, with occasional travel.

Privacy Notice for Job Applicants: By applying, you consent to share your name and email with our third-party assessment provider solely for assessment purposes, if required. We will manage your data confidentially and will not use it for any other purpose. If you have any concerns, please contact our HR department at [e-mail].

Selection Process Notification: Due to the volume of applications, we will contact only the shortlisted candidates. Thank you for considering career opportunities with Williams Machinery.