Field Service Coordinator

Metso Corporation; Northeastern Ontario; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading global mining equipment company is seeking a Field Service Coordinator to oversee the repair and maintenance of equipment. This role involves significant travel, up to 80%, and strong customer interaction. Candidates should have a minimum of 5 years in field service and millwright certification. The position offers flexible working arrangements and a supportive team environment focused on performance and safety.

Benefits

Occupational healthcare

Annual bonus linked to performance

Extensive learning opportunities

Inclusive workplace culture

Qualifications

• Must have a valid Canadian passport and driver's license.
• Experience in a time-sensitive field service environment.
• Ability to coordinate, plan, and organize field service assignments.

Responsibilities

• Coordinate and supervise activities related to the repair and maintenance of mining equipment.
• Collaborate with Metso's technical support staff for expert guidance.
• Ensure safety while performing maintenance, repairs, and upgrades.

Skills

Millwright certification or equivalent experience

Customer satisfaction orientation

Fluency in English and preferred fluency in French

Ability to read and understand mechanical drawings

Technical proficiency with Microsoft tools

Education

Minimum of 5 years in field service

Job description

Field Service Coordinator

Primary Location: Montreal, Quebec, CA; Sudbury, ON, CA; Burlington, ON, CA

Job posting end date: 12/31/2025

Introduction

We are seeking a Field Service Supervisor to join our Field Service team. You will be responsible for the coordination/planning and execution/supervision of activities related to the repair, maintenance, and installation of mining process equipment. Your role plays a crucial part in maintenance work as well as knowledge in mining equipment. In this position, you will report to the Field Service Manager.

This position is mainly located in Burlington (CA), Montreal (CA), Sudbury (CA) but we are happy to offer flexible working arrangements, including hybrid options. however, it involves up to 80% of travel to customer sites.

Team you belong to

You will join a team of Field service experts committed to the repair, maintenance, and installation of Metso’s mining process equipment.

Our team culture is all about solving and getting things done. The members in our team are in various locations and coordinate with Interfaces with Operations Team, Manager of Administration/Accounting/Field Service Support team.

What You’ll Do:

• Prepare for Growth: Before heading to a field assignment, you’ll dive deep into the detailed scope of work, drawings, company procedures, and specific instructions to ensure you’re fully prepared.
• Collaborate with Experts: Work closely with Metso’s technical support staff to leverage their expertise.
• Provide Expert Guidance: Offer advisory services during installation, checkout, start-up, and commissioning phases.
• Coordinate Activities: Liaise with customers and their contractors to ensure smooth field operations.
• Support Execution: Assist customers in maintaining the field schedule and ensure timely completion of tasks.
• Safety First: Guide mill or contractor crews in safely performing maintenance, repairs, and upgrades.
• Troubleshoot & Repair: Address mechanical issues and assist with corrective actions and repairs.
• Optimize Operations: Recommend operating and maintenance procedures to ensure equipment functions properly.
• Train & Educate: Train customer staff on proper maintenance and repair methods.
• Document & Report: Write detailed field reports outlining problems encountered, actions taken, and future recommendations.
• Innovate & Improve: Suggest improvements to field methods and efficiency when appropriate.
• Track Expenses: Submit expense statements in line with Metso’s travel policies and procedures.
• Versatile Service: Take on other service-related tasks as requested by the Field Service Manager.
• Travel Ready: Be prepared for both domestic and international travel as needed.
• Adapt & Excel: Perform other miscellaneous tasks and special projects as required.

Who You Are:

• Certified & Experienced: Millwright certification or equivalent experience with a minimum of 5 years in field service.
• Globally Ready: Valid Canadian passport and driver’s license.
• Leadership Skills: Ability to coordinate, plan, and organize field service assignments.
• Customer-Focused: Motivated and oriented towards customer satisfaction.
• Expert Communicator: High communication skills with mandatory fluency in English (oral and written) and preferred fluency in French (oral and written).
• Technical Proficiency: Ability to read and understand mechanical drawings in both the English and Metric systems.
• Product Knowledge: Familiarity with Metso’s equipment.
• Tech-Savvy: Adequate computer skills, capable of working with Microsoft Windows, Word, Excel, and Lotus Notes email.
• Travel Enthusiast: Willingness to travel to job sites, including extended periods, up to 70% of the time.
• Pressure Performer: Capable of handling tasks in a time‑sensitive setting, with the potential for 16‑hour workdays.
• Emergency Ready: Willingness to respond to field service emergency calls on a 24/7 basis.
• Policy Adherent: Apply and respect company policies, objectives, goals, safety, and ISO 9001 quality standards.

What's in it for you:

• Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well‑being services, and engagement surveys.
• Annual bonus - global incentive programs tied to business and performance targets.
• Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
• A thriving culture – we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.

Get in touch:

Want to rise above the possible with us? Click ‘Apply now’ to leave your application.

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.