Farnham Integrated Care Services (FICS) Manager

NHS; Farnham; On-site; CAD 80,000 - 100,000; Full time

Job summary

A healthcare federation in Farnham seeks an experienced FICS Manager to oversee operational delivery and manage clinical and non-clinical services. You will ensure compliance with CQC standards and drive quality improvement initiatives while leading a dedicated team. The ideal candidate will possess strong organizational and leadership skills, relevant healthcare experience, and proficiency in reporting tools. The role offers an opportunity to make a significant impact on patient care.

Qualifications

• Educated to Certificate of Higher Education. Qualification in Management desirable.
• Experience in healthcare, primary care, or service management.
• Ability to manage multiple priorities and stakeholders effectively.

Responsibilities

• Oversee planning, delivery, and evaluation of FICS services.
• Manage contracts, SLAs, and commissioned projects.
• Lead recruitment, onboarding, and staff management.

Skills

Organisational skills

Analytical skills

Communication skills

Leadership skills

Time management

IT proficiency

Education

Certificate of Higher Education

Management qualification

Tools

Microsoft Office

EMIS

NHS reporting tools

Job description

Go back Farnham Integrated Care Services Limited

Farnham Integrated Care Services (FICS) Manager

The closing date is 28 November 2025

The idealcandidate will be a strong, proactive and adaptable leader with a provenability to balance strategic oversight and hands on operational management. They will bea detail orientedyet forward thinkingindividual. Experienced and motivated, with a passion in healthcare for deliveringhigh qualityoutcomes for patients and our partner practices.The FICS Manager will play a key role in managing the operational delivery and contractualresponsibilities of Farnham Integrated Care Services. They will design, embedand manage commissioned services, ensuring operational excellence, CQC compliance,and strong collaborative working across partner practices and externalstakeholders. The role will line manage and support a team of clinical andnon-clinical staff.

Main duties of the job

Strategicand Operational Management -Oversee theplanning, delivery, and evaluation of FICS services, contributing to strategicobjectives and performance frameworks. Ensure smooth daily operations, driveinnovation and efficiency, and coordinate cross-practice projects and qualityimprovement initiatives.

Contractand Service Oversight -Managecontracts, SLAs, and commissioned projects, ensuring compliance, renewals, andperformance reporting. Oversee appointment systems, gather and analyse patientand staff feedback, and maintain strong relationships with external providers.Ensure governance, audit requirements, and patient satisfaction monitoring aremet.

Financialand Resource Management -Oversee budgetsand financial planning, contribute to cost analysis and funding applications,and support accurate payroll processes.

Peopleand Workforce Support -Leadrecruitment, onboarding, and staff management, ensuring training compliance andperformance reviews. Manage disputes, grievances, absence, anddisciplinary processes while keeping up with employment legislation.

Governance and Quality Assurance -Ensurecompliance with CQC standards, policies, and procedures. Oversee insurance,business continuity, complaints, investigations, and risk management.

IT, Data,and Reporting -Ensure accuratedata capture and reporting, support digital transformation, and produceinsights to inform decision-making.

About us

Farnham Integrated Care Service (FICS) is afederation offering services at the heart of Farnham Primary Care Network (PCN).Serving patients from our GP Practices, offering various clinical andnon-clinical NHS commissioned services. FICS offers both reactive and proactivecare through urgent same day care services and integrated care management. See Farnham PCN website for further information.

Job responsibilities

The FICSManager will play a key role in managing the operational delivery and contractualresponsibilities of Farnham Integrated Care Services (FICS). They will design, embedand manage commissioned services, ensuring operational excellence, CQC compliance,and strong collaborative working across partner practices and externalstakeholders. The role will line manage and support a team of clinical andnon-clinical staff.

Person Specification

Qualifications

• Educated to Certificate of Higher Education. Qualification in Management desirable.

Experience

• Experience in healthcare, primary care, or service management
• Strong organisational, analytical, and communication skills
• Time Management
• Ability to manage multiple priorities and stakeholders effectively
• Leadership and team coordination skills
• Supervisory experience
• Proficiency in Microsoft Office and digital systems
• Financial and contract management awareness
• Experience working within a Primary Care Network or GP Federation
• Understanding of NHS contractual frameworks and service delivery
• Knowledge of PCN DES and ICB frameworks
• Experience with EMIS, Ardens, or NHS reporting tools
• Formal finance or procurement training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Farnham Integrated Care Services Limited