Fairmont Jasper Park Lodge Reservations Agent

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

A renowned hotel in Alberta is seeking a Reservations Agent to serve as an ambassador for the brand. In this role, you will respond to inquiries regarding room reservations and accurately record information in the reservations system. The ideal candidate should possess excellent telephone etiquette and at least one year of experience in front office or reservations. This position offers a starting rate of $20.22 CAD per hour and various employee perks such as subsidized accommodation and travel program discounts.

Benefits

Subsidized staff accommodation assistance

One complimentary meal per shift

Employee travel program discounts

Comprehensive wellness platform

Discounts on resort food & beverage

Access to staff activities and events

Opportunity to develop talent and grow

Qualifications

• Minimum 1 year front office, reservations, or sales experience.
• Flexible with shift start/end times; available weekdays and weekends.

Responsibilities

• Answer all reservation, rate offering, and hotel information inquiries.
• Reserve accommodations for guests in various market segments.
• Accurately record reservation information in the Central Reservations System.
• Offer upsell programs to maximize revenue and incentive.

Skills

Professional telephone etiquette

Excellent command of English

Typing skills (40 wpm)

Tools

Opera Property Management System

Microsoft Office

Job description

Fairmont Jasper Park Lodge Reservations Agent

AccorHotel – Fairmont Jasper Park Lodge – Jasper, AB – Full‑time – Starting rate $20.22 per hour.

Location: Jasper, AB. Shift: Weekends as needed; available weekdays and weekends.

Job Description: Serve as an ambassador for the brand. Respond promptly to telephone, fax, and e‑mail inquiries regarding room reservation, rate offerings, and hotel information. Reserve accommodations for guests in leisure, business travel, convention/association, corporate meetings, and wholesale market segments. Accurately record all required reservation information in the Central Reservations System and/or Opera Property Management System (PMS). Drive the hotel’s upsell program by offering best suitable room types according to guest needs to maximize revenue and earn incentive in accordance with company standards.

Responsibilities:

• Answer all reservation, rate offering, and hotel information inquiries via telephone, fax, and e‑mail.
• Reserve accommodations for guests in leisure, business travel, convention/association, corporate meetings, and wholesale markets.
• Accurately record reservation information in the Central Reservations System and/or Opera PMS.
• Offer upsell programs and best room types to maximize revenue and incentive.

Qualifications:

• Minimum 1 year front office, reservations, or sales experience.
• Professional telephone etiquette and excellent command of the English language.
• Flexible with shift start/end times; available weekdays and weekends.
• Typing skills, approximately 40 words per minute.
• Experience with Property Manager (Opera) and Microsoft Office applications is an asset.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Benefits & Perks:

• Subsidized staff accommodation assistance.
• Starting rate $20.22 per hour CAD.
• One complimentary meal per shift in staff cafeteria.
• Employee travel program with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide.
• Mountain Explorer Travel Program – exclusive room rates for colleagues, 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability).
• Comprehensive wellness platform for employee mental health and wellbeing support.
• Discounts on resort food & beverage outlets, fitness centre, Fairmont Jasper Park Lodge Golf Course.
• Access to staff activities and events under Colleague Lifestyle Program.
• Opportunity to develop talent and grow within Fairmont Jasper Park Lodge and over 5,000 Accor properties.

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail].