Fairmont Jasper Park Lodge Learning & Development Manager Alberta

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 68,000 - 75,000; Full time

Job summary

A luxury hotel in Canada is seeking a Learning & Development Manager to lead training initiatives and create development programs for staff. The ideal candidate will have a minimum of two years in a leadership role, experience in training facilitation, and a degree related to hospitality. This position promises a collaborative environment focused on employee growth, set against the stunning backdrop of the Canadian Rockies with a competitive salary and numerous perks.

Benefits

Salary range of $68,000–$75,000

Subsidized staff accommodation

Employee travel program discounts

Discounts at resort facilities

Opportunity for career growth

Complimentary meal per shift

Qualifications

• Minimum of 2 years’ experience in a leadership role within the hospitality industry.
• Proven track record in training program facilitation.
• Strong analytical skills to create improvement strategies.

Responsibilities

• Facilitate training sessions and create an annual learning program.
• Implement training initiatives and track progress.
• Design engaging workshops on service excellence and compliance.

Skills

Leadership in hospitality or training

Needs assessment

Proficiency in Microsoft Office

Relationship building

Results-oriented

Education

University degree in Hotel/Restaurant Management

Job description

Fairmont Jasper Park Lodge Learning & Development Manager Alberta

Location: Fairmont Jasper Park Lodge, 1 Old Lodge Rd, Jasper, AB T0E 1E0

Salary: $68,000 – $75,000 per year (based on qualifications and experience)

Job Type: Full-time

Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge - where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job—it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Job Description

What you will be doing:

• Facilitate recurring training sessions and create an annual learning program.
• Implement and execute training, track and organize training records, and work with leaders to identify training needs across the business.
• Develop and implement comprehensive Learning and Development strategies, programs, and initiatives aligned with the hotel's business objectives and employee development needs.
• Facilitate a world‑class onboarding experience for new employees, including iterating the program and experience as required.
• Design and deliver engaging training sessions, workshops, and seminars on topics such as customer service excellence, leadership development, technical skills, and compliance training.
• Collaborate with department heads and team leaders to identify learning needs, assess performance gaps, and develop targeted training solutions.
• Participate in creating an environment of engaged leaders by being an active member of the leadership team.
• Create strong relationships across the business that allow for coaching and guidance to support both leaders and colleagues.
• Utilize a variety of learning methodologies and technologies to deliver effective and engaging learning experiences, including e‑learning modules, on‑the‑job training, and experiential learning opportunities.
• Evaluate the effectiveness of training programs through feedback, assessments, and performance metrics, while making continuous improvements to training offerings to enhance learning outcomes.
• Partner with external training providers, industry organizations, and regional learning and development specialists to source relevant training resources and opportunities for the team.
• Act as a mentor and coach to support the professional growth and development of employees at all levels within the organization.
• Stay abreast of industry trends, best practices, and innovations in learning and development to keep programs current, relevant, and impactful.
• Maintain accurate records of leadership training activities and participant information.

Qualifications

Required experience and skills:

• Minimum of 2 years’ experience in a leadership role within the hospitality industry, or a similar role in education or training facilitation.
• University degree in Hotel/Restaurant Management or related discipline is a strong asset.
• Proven track record in needs assessment and facilitation of training programs that drive service excellence results.
• Demonstrated knowledge of Microsoft Office (Outlook, Microsoft Teams, PowerPoint, Publisher, Excel, and Word).
• Enthusiastic and positive personality with the ability to build strong relationships.
• Sense of urgency and the ability to prioritize.
• Results‑oriented with flexibility and the ability to work well under pressure.
• Innovative, creative, and willing to take risks and be accountable for successes, near misses, and inevitable misses.
• Ability to analyze data and trends and create strategies for improvement.

Work Life Balance

You have an impact every day at a fast‑paced, luxury hotel located in the heart of the Rocky Mountains. You thrive in an environment where leaders and colleagues look to you to excite and orient new hires while continually striving to improve the development of existing colleagues. You love waking up every morning in a picturesque outdoor playground consisting of world‑class skiing and winter activities combined with unmatched hiking, biking, and summer activities. You like a challenge, are optimistic, and set the bar for development by always being open to feedback and bettering yourself.

Job Perks & Benefits

• Salary Range: $68,000–$75,000 per annum (based on qualifications and experience)
• Subsidized staff accommodation assistance
• Employee travel program with discounts on room rates and on food & beverage at Fairmont & Accor properties worldwide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, including 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
• Automatic addition to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor
• One complimentary meal per shift in the staff cafeteria

Apply Today

Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]