Fairmont Gold Supervisor

AccorHotel; Winnipeg; On-site; CAD 30,000 - 60,000; Part time

Job summary

A prestigious hotel brand in Winnipeg is seeking a passionate Part-Time Fairmont Gold Supervisor. This role involves delivering exceptional luxury service, overseeing daily operations, and ensuring guest satisfaction. Ideal candidates will have a minimum of 2 years of hotel concierge experience and strong leadership skills. You'll work closely with teams to enhance guest loyalty and uphold brand standards. This position offers a term assignment from February 1 to June 1, with potential for career advancement in the hospitality industry.

Benefits

Extended medical benefits

Career advancement opportunities

Employee discounts at Accor properties

Discounted meals

Learning programs

Qualifications

• Minimum of 2 years hotel concierge experience required.
• Previous supervisory or managerial experience preferred.
• Operational knowledge of hotel management software is a plus.

Responsibilities

• Uphold Fairmont’s Service Promise and operational standards.
• Oversee daily Fairmont Gold operations including guest interactions.
• Monitor guest preferences to enhance personalized service.

Skills

Concierge service

Team leadership

Customer service

Education

Diploma or degree in hospitality Management

Tools

Opera

Microsoft Office Suite

Job description

Fairmont Gold Supervisor - Part-time Term Position

• Part-time
• Job-Category: Rooms
• Job Type: Permanent
• Job Schedule: Part-Time

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

We are looking for a passionate Part-Time Fairmont Gold Supervisor to join our team for a term assignment from February 1 to June 1, delivering exceptional luxury service to our Fairmont Gold guests. The Fairmont Gold Supervisor oversees the daily operation of Fairmont Gold, ensuring that the highest level of personalized service, product quality, and guest satisfaction is consistently delivered. This role supports the team in upholding Fairmont brand standards while enhancing guest loyalty through memorable luxury experiences.

What you will be doing

• Upholds and ensures compliance with Fairmont’s Service Promise and Fairmont Gold operational standards in all guest and colleague interactions.
• Oversees daily Fairmont Gold operations, including the lounge, guestroom inspections, and concierge services, ensuring an exceptional and seamless guest experience.
• Monitors guest preferences and history using Profile Plus to personalize service, anticipate needs, and foster guest loyalty.
• Supports revenue generation by promoting the Fairmont Gold upsell program and tracking honor bar performance.
• Coordinates with Culinary, Housekeeping, and In Room Dining teams to maintain food quality, presentation, and guestroom standards.
• Leads, coaches, and communicates with Fairmont Gold colleagues, conducting training, daily briefings, and performance audits.
• Acts as liaison for the Fairmont Gold department in internal meetings and collaborates with other departments to ensure guest satisfaction and service consistency.

Qualifications

• A minimum of 2 years, hotel concierge experience.
• Previous experience in a supervisory or managerial capacity, an asset.
• An operational knowledge of Opera and Microsoft Office Suite an asset.
• Diploma or degree in hospitality Management an asset.

What’s in it for you

• Full time employees will be eligible to join the benefit plan which includes extended medical (Health, Dental, Life Insurance, Short Term Disability)
• Full time employees will also be eligible to participate in Fairmont Pension Plan, which includes matched employee contributions
• Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Discounted meals in our staff cafeteria
• Exclusive discounts at Accor branded properties worldwide with our colleague benefit card
• Complimentary dry-cleaning services for your work attire
• Learning programs tailored to hone your skills and talents
• Opportunities to make a meaningful impact by participating in our Corporate Social Responsibility initiatives, including our Sustainability Committee and Diversity, Equity & Inclusion (DEI) Committee
• Career advancement opportunities, with pathways to national and international promotions, the opportunities are limitless
• Access to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax-Free Savings Account (TFSA) (for salaried roles)

Who We Are

Located in the heart of vibrant downtown Winnipeg, Manitoba -- at the historic corner of Portage and Main -- Fairmont Winnipeg luxury hotel extends the naturally warm reception of the Prairies. Just step outside our Winnipeg hotel and the city is at your feet.

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We are happy to provide you accommodation at any stage of the application process, please contact the Talent & Culture Department and we will work with you to accommodate your needs.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities. When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.