evTOC Applications Engineer

Evertz; Burlington; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading global manufacturer of broadcast equipment located in Burlington, Canada is seeking a motivated individual for a full-time role in technical customer support. Responsibilities include providing technical support, performing system testing, and collaborating with multiple teams to validate solutions. The ideal candidate will have a degree in engineering, experience with data communication networks, and strong analytical skills. The position offers competitive compensation and various employee benefits.

Benefits

Employer funded benefits program

Competitive total compensation package

Work-Life Balance

Employee assistance plan

Career Progression

Qualifications

• Proven experience in Software Validation or Quality Assurance (QA).
• Experience with data communication networks and protocols.
• Knowledge of Linux is desirable.
• Understanding of video and compression is an asset.

Responsibilities

• Provide technical customer support including problem replication/resolution.
• Collaborate with development team to plan tests.
• Maintain lab testing equipment and troubleshoot issues.

Skills

Technical problem solving

Interpersonal skills

Detail oriented

Clear verbal communication

Analytical skills

Education

Degree or Diploma in Computer, Electrical or Systems Engineering

Tools

Jira

Confluence

Testrail

Job description

The evTOC team at Evertz is seeking a motivated and self‑driven individual who is passionate about continuous learning and personal growth. The ideal candidate is naturally curious, thrives in a fast‑paced environment, and is eager to take initiative in expanding their skills and knowledge.

We’re looking for someone who brings a positive attitude, strong interpersonal skills, and the ability to build lasting relationships—both with our customers and within our team. If you’re a proactive problem‑solver who values collaboration and continuous improvement, we’d love to hear from you.

What You’ll Do

• Provide technical customer support including problem replication / resolution
• Experience in dealing with in‑house and/or external end customers
• Functional system level testing and validation of Software and Hardware
• Collaborate with development team to plan tests through product design cycle
• Generate and follow‑up with defects tracked in a project management database
• Work with multiple teams and departments across the company to validate solutions
• Create and update test procedures and conformance forms, help update product documentation
• Maintain Lab testing equipment and troubleshoot hardware/software issues
• Assist with demo preparation
• Help identify, define, and design improvements for the product line

Requirements

• Work experience in a similar or related field – Software Validation, Quality Assurance (QA), Hardware Validation, System Test Engineering
• Degree or Diploma in Computer, Electrical or Systems Engineering, Broadcast Television/ Film and/or Media Production is an asset
• Experience in data communication networks and associated protocols and technologies such as TCP, UDP, Multicasting, QoS, RTP, TLS, SNMP, HTTP/HTTPS, DNS, DHCP, Layer 2 and 3 switching, firewalls, NATs and basic network security principles is an asset
• Knowledge of Linux is desirable
• Experience with Jira, Confluence and/or Testrail is an asset
• Understanding video and compression is desirable
• Must be eligible for international travel and be able to work alone with little or no supervision
• A clear and concise communicator with excellent verbal and written communication skills
• Proven troubleshooting and analytical problem‑solving skills
• Detail oriented and observant

Job Type: Full‑time

What We Offer

• Employer funded benefits program
• Competitive total compensation package
• Work‑Life Balance
• Employee assistance plan
• Employee Discount Platform
• Career Progression
• Casual Work Environment
• Social Events and Sports Teams

About Us

Evertz Microsystems (TSX:ET) is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets, on‑demand services, WebTV, IPTV, and mobile devices (like phones and tablets). Evertz has expertise in delivering complete end‑to‑end broadcast solutions for all aspects of broadcast production including content creation, content distribution and content delivery.

Considered an innovator by their customers, Evertz delivers cutting‑edge solutions that are unmatched in the industry in both hardware and software. Evertz’s products and solutions can be found in major broadcast facilities on every continent. The customer base also includes telcos, satellite, cable TV, and IPTV providers.

With over 2,000 employees that include hardware and software engineers, Evertz is a leader in the broadcast industry. Evertz has a global presence with offices located in Canada, United States, United Kingdom, Germany, United Arab Emirates, India, Hong Kong, China, Singapore, and Australia. Evertz was named one of Canada’s 50 Best Managed Companies, recognizing excellence in Canadian‑owned and Canadian‑managed companies.

Evertz makes certain there is an equal employment opportunity for all employees and applicants for employment, including persons with disabilities. In compliance with AODA, Evertz will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.

Thank you for considering a career with Evertz!